Custom sender email addresses can only be configured by a tenant owner.
Custom sender addresses are available to all non-community edition Tines customers – depending on your plan, you'll have a certain number available to use. For self-hosted customers, you can configure custom sender emails but you'll need to talk with the team in your organization that manages your SMTP server to assist.
The default sender email address for emails sent with the email action is mail@tines.io.
Configuring a custom sender email address
Visit https://<tenant-domain>/admin/sender_email_addresses and click the "+ Add Address" button, as shown in the top right of the below screenshot.
In this form you will need to enter:
The email address you wish to use (e.g., user@example.com)
The MAIL FROM domain (MAIL FROM domain must be the a subdomain of the domain using in the email address, e.g., tinesmail.example.com for example.com)
⚠️Warning
The resulting screen will provide two DNS records, a MX record and a TXT record, that will need to be configured in your DNS provider, and you will receive a verification email. Please note that DNS verification may take up to 72 hours to propagate.
💡Note
Using a custom sender email address
Once verification is complete, select the send email action and add the "Custom sender address" from the "+ Option" menu. You can now enter the email in the "Custom sender address" field.
