Case shortcuts
There are a number of shortcut utilities built into Tines to reduce the time spent navigating cases.
Shorcuts menu
The keyboard shortcuts menu provides quick access to commands based on your current context. It displays different options depending on where you are in the app. See this shortcuts page for additional shortcuts across Tines.
Mentions & formatting shortcuts
When interacting with case text inputs (case notes, description, or comments), use the following shortcuts to choose formatting or mentions options.