---
title: Case shortcuts
url: https://www.tines.com/docs/cases/overview/shortcuts/
updated: 2026-01-26T21:29:21+00:00
---

*[tines.com](https://www.tines.com/llms.txt) › [Docs](https://www.tines.com/llms.txt) › [Cases](https://www.tines.com/llm/docs/cases.md) › [Overview of cases](https://www.tines.com/llm/docs/cases/overview.md)*

# Case shortcuts

*[View on tines.com](https://www.tines.com/docs/cases/overview/shortcuts/)*

There are a number of shortcut utilities built into Tines to reduce the time spent navigating cases. 

> **TIP:** Where you see the `⌘` key for Mac shortcuts, use the `ctrl` key for Windows.

## Shorcuts menu

The keyboard shortcuts menu provides quick access to commands based on your current context. It displays different options depending on where you are in the app. See this [shortcuts page](https://www.tines.com/docs/shortcuts/) for additional shortcuts across Tines.

> **NOTE:** If you hit `⇧(Shift) + K` anywhere in Tines, it will bring up the keyboard shortcuts menu.

## Mentions & formatting shortcuts

When interacting with case text inputs (case notes, description, or comments), use the following shortcuts to choose formatting or mentions options.

<table xmlns="http://www.w3.org/1999/xhtml" cellspacing="0" cellpadding="0" dir="ltr" border="1" data-sheets-root="1" data-sheets-baot="1"><colgroup><col width="100" style="width: 48.2353%;"><col width="100" style="width: 51.4706%;"></colgroup><tbody><tr><td>Keyboard shortcuts</td><td><div><div>Description</div></div></td></tr><tr><td><code>@</code></td><td>Mention a user, case field, note block, another case, a case action, a specific page, or a specific story.</td></tr><tr><td><code>/</code></td><td><div><div>Open the formatting options menu.</div></div></td></tr></tbody></table>

## Interaction shortcuts

<table xmlns="http://www.w3.org/1999/xhtml" cellspacing="0" cellpadding="0" dir="ltr" border="1" data-sheets-root="1" data-sheets-baot="1" height="1140"><colgroup><col width="100" style="width: 48.2353%;"><col width="100" style="width: 51.4706%;"></colgroup><tbody><tr><td>Keyboard shortcuts</td><td><div><div>Description</div></div></td></tr><tr><td><code>S</code></td><td><div><div>Open status menu</div></div></td></tr><tr><td><code>↩</code></td><td>Open case</td></tr><tr><td><code>C</code></td><td><div><div>Mark case done/undone</div></div></td></tr><tr><td><code>O</code></td><td><div><div>Open case in new tab</div></div></td></tr><tr><td><code>Space</code></td><td>Select case</td></tr><tr><td><code>A</code></td><td><div><div>Assign case to self</div></div></td></tr><tr><td><code>⇧ S</code></td><td><div><div>Toggle case subscription</div></div></td></tr><tr><td><code>D</code></td><td>Delete case</td></tr><tr><td><code>⌘ J</code></td><td><div><div>Toggle right panel</div></div></td></tr><tr><td><code>⌘ C</code></td><td>Copy actions</td></tr><tr><td><code>⌘ ⇧ →</code></td><td><div><div>Next open assigned case</div></div></td></tr><tr><td><code>⌘ ⇧ ←</code></td><td><div><div>Previous open assigned case</div></div></td></tr><tr><td><code>P</code></td><td><div><div>Open priority menu</div></div></td></tr><tr><td><code>C</code></td><td>Focus comment</td></tr><tr><td><code>⌘ ]</code></td><td>Toggles the cases (right) sidebar</td></tr><tr><td><code>⇧ H</code></td><td>Expand/Collapse <strong>activity</strong> sidebar section</td></tr><tr><td><code>⇧ F</code></td><td>Expand/collapse<strong> case fields</strong> sidebar section</td></tr><tr><td><code>⇧ A</code></td><td>Expand/collapse<strong> case actions </strong>sidebar section</td></tr><tr><td><code>⇧ T</code></td><td>Expand/collapse<strong> tasks and closure requirements</strong> sidebar section</td></tr><tr><td><code>⇧ L</code></td><td>Expand/collapse <strong>linked cases </strong>sidebar section</td></tr></tbody></table>