FAQs

Common Errors 

Commonly encountered errors when using a tunnel in your HTTP Request or Send Email Action and how to troubleshoot.

TUNNEL_CONNECTION_ERROR 

We were unable to establish a tunnelled connection for tunnelName

This may be an issue with either the endpoint being called from the action request or the tunnel being down.

Please check the following:

  1. Your tines-tunnel container is active.

  2. The tunnel is properly configured and healthy.

  3. The action request endpoint used is a valid hostname / url.

You can see the health status of your tines tunnel by visiting /admin/tunnel and viewing the tunnel status.

TUNNEL_CONNECTION_ERROR: Exception encountered is: Connection reset by peer - SSL_connect 

We were unable to establish a tunnelled connection to the tunnel container or the remote origin behind the tunnel container. This error likely indicates that the TCP/TLS handshake between Tines and the remote origin failed. To remediate the issue please check the following:

  1. Your tines-tunnel container is active.

  2. The tunnel is properly configured and healthy.

  3. You are able to send a curl or similar to the remote origin from within the tunnel container.

  4. The action request endpoint used is a valid hostname / url.

You can see the health status of your tines tunnel by visiting /admin/tunnel and viewing the tunnel status. If the issue persists, please reach out to our support team.

TUNNEL_OPEN_TIMEOUT_ERROR 

We encountered a timeout while opening the tunnel connection for tunnelName.

This may be an issue with either the endpoint being called from the action request or the tunnel being down.

Please check the following:

  1. Your tines-tunnel container is active.

  2. The tunnel is properly configured and healthy.

  3. The action request endpoint is a valid hostname / url.

You can see the health status of your tines tunnel by visiting /admin/tunnel and viewing the tunnel status.

If the tunnel is configured correctly, the server may not be responding promptly.

To troubleshoot further:

  1. Copy your Tines Action as a curl command and run it in your container (on your server).

  2. If it works, it's likely a timeout issue. Increase the timeout on your HTTP Request Action to at least 60 seconds.

SSL_ERROR 

An SSL connection error was returned for the request.

SSL certificate verification failed. This may be caused by an outdated SSL certificate, incorrect URL, network issues, or misconfigurations.

To resolve, check the following:

  1. Renew or Update SSL Certificate: Ensure it's current.

  2. Check URL and Parameters of action request are correct.

  3. Network Configuration: Inspect for issues.

  4. Disable SSL verification temporarily: Consider setting 'disable_ssl_verification' to true, in the action options.

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