Tines allows customers to either rename their entire tenant to a new domain, or add a custom domain specifically for webhooks and pages.
Tenant renaming
💡Note
Renaming a tenant allows you to use the new name through the UI, webhooks, pages, API, etc. An example of a tenant rename would be changing it from its autogenerated name (e.g., https://rough-water-2650.tines.com) to domain that is more meaningful to your business (e.g., https://acme.tines.com).
Tenant rename with single sign-on
When renaming a tenant with single sign-on configured, you must follow these steps:
Disable single sign-on.
Change webhook and pages usages
It is possible to continue to use the old domain for webhooks and pages, as long as you request that it is added as a custom domain.
Coordinate with your customer success manager (CSM) or Tines Support and confirm your tenant was renamed.
Sign in to your renamed tenant and re-enable single sign-on using the new domain.
ℹ️Info
Custom domain
Custom domains only apply to webhooks and pages. They will not affect anything else, like the UI. Sharing webhook and page links on a familiar domain can help build trust with your recipients.
If you have a custom domain, you can access pages and webhooks using both the custom domain and the tenant domain.
Find more information on custom domains for pages here.
Tines Workbench Slack App
If you have the Tines Workbench Slack app installed and your tenant is renamed, you will need to reinstall the Slack app. The Workbench Slack app routes messages based on your tenant domain, and a rename will cause it to stop responding until the app is reinstalled.