How much leave do I have? Where’s my payslip? What’s the policy on parental leave? People teams answer the same questions every week, and the answer can depend on who picks up the request.
With Tines 3B, you can build a helpdesk made for HR, or add to the ticketing system you already use. You decide which questions are answered on their own, what the answers draw on, and which requests need a person. Sensitive cases stay private, and the rest reach the right person with the context already gathered.
How it works
Questions and requests come in through Slack, Teams, email, or a form.
Featured build
ITSM platform you own: ticketing, SLAs, and escalation without SaaS lock-in
OpenDesk is a self-contained ITSM application built entirely as a 3B workflow, offering ticket tracking, SLA enforcement, priority derivation, and a REST API — all stored in SQLite on a named volume. It provides a React console for managing tickets, enforcing status transitions, and escalating breaches without depending on enterprise SaaS licenses. The workflow demonstrates how teams can own their service-desk tooling in-house and how solution engineers can spin up demo environments without vendor NFR restrictions.
Related use cases
Employee onboarding and offboardingFrom first day to last day, run the way your team wants it.
Job and status changesPromotions, transfers, and manager changes, with records and access updated to match.
HR compliance and reportingHeadcount, workforce data, and audit evidence, with reports built on live HR data.
Training and complianceMandatory training, certifications, and policy acknowledgments, with overdue items chased for you.
Benefits and leave administrationEnrollments, leave requests, and approvals, with employees always knowing where things stand.
Recruitment and hiring operationsRequisitions, interviews, and offers, with the handover to onboarding built in.