Not every employee concern is a simple ticket. Pay questions, accommodations, relocations, and manager issues need different handling, and some must be seen by only a very small group.
With Tines, employee cases can be routed and tracked according to their sensitivity, while the people team get a clearer view of workload without exposing case details.
How it works
Cases come in from the form, Slack or email.
Examples
We’ve assembled a gallery of real-world, ready-to-use apps, agents, and automation templates. Start from a template or from a prompt, using natural language and your own expertise.
HR case tracker
Every case with type, owner, status and history, visible only to the right people.
Case intake
Employees raise cases privately, with the right questions for each case type.
Routing and escalation
Cases routed by type, region and sensitivity, and escalated when they stall.
Case summarizer
Summarizes long threads and proposes next steps for the case owner.
Case alerts
Slack or email alerts when a case opens, changes priority or misses its target.
Case metrics dashboard
Volume, time to resolve and backlog by type, without exposing case details.
Related use cases
HiringFrom headcount approval to signed offer, tracked in one place.
Onboarding and offboardingGive new starters a great first day, and make departures smooth and quick.
Employee requests and directoryAnswers, requests and a directory employees actually use.
Engagement and surveysSurveys people answer, feedback someone reads, and actions that get done.
People analytics and complianceLive headcount, attrition and compliance reporting without the monthly export.