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Inline case actions

Cases |March 31st, 2025

We have added the ability to mention and run a case action directly within a case description or note.

Eoghan O'Mahony
Eoghan Reid
Ryan Idowu

More ‘Cases’ updates

Mermaid diagrams for Cases

Cases |January 6, 2026

Multiple case webhooks with selective notifications

Cases |December 18, 2025

New permission: Transition case status

Cases |December 17, 2025

Additional filter operators for Case search

Cases |December 4, 2025

Other recent updates

GROUP_BY now supports returning an array

Formulas |January 14, 2026

Keyboard shortcut (d) to disable/enable actions

Storyboard |January 14, 2026

Advanced default values for option elements

Pages and apps |January 7, 2026

Change request API now includes participants

API |January 7, 2026

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