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    <title><![CDATA[Tines Stories Product Updates: Cases]]></title>
    <description><![CDATA[Keep up to date on the latest Tines Cases features and updates.]]></description>
    <link>https://www.tines.com/stories/whats-new/</link>
    <language>en-us</language>
    <lastBuildDate>Tue, 08 Sep 2026 09:19:46 GMT</lastBuildDate>
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    <item>
      <title><![CDATA[Show priority labels on cases list]]></title>
      <description><![CDATA[You can now choose whether to show the priority labels or just the priority icon on the case list.]]></description>
      <link>https://www.tines.com/stories/whats-new/show-case-priority-labels/</link>
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      <pubDate>Fri, 04 Sep 2026 15:46:41 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Case notification when updating comments]]></title>
      <description><![CDATA[You can now include edits and updates to a comment in your case notifications. Choose it as an option when configuring case notification settings for webhooks to drive story automations, and see comment updates as a specific entry  in the activity timeline.]]></description>
      <link>https://www.tines.com/stories/whats-new/new-case-notification-comment-updated/</link>
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      <pubDate>Thu, 03 Sep 2026 22:57:01 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Update case fields via the API]]></title>
      <description><![CDATA[You can now update case fields using the API. This makes it easy to modify a field's name or allowed values without needing to recreate it.]]></description>
      <link>https://www.tines.com/stories/whats-new/update-case-fields-via-api/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/update-case-fields-via-api/</guid>
      <pubDate>Thu, 03 Sep 2026 14:05:08 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Cases tools in the Tines MCP]]></title>
      <description><![CDATA[The Tines MCP server now includes a full set of tools for Cases, so you can manage them without leaving your client of choice.]]></description>
      <link>https://www.tines.com/stories/whats-new/cases-tools-in-the-tines-mcp/</link>
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      <pubDate>Wed, 02 Sep 2026 12:31:03 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Workbench for Cases]]></title>
      <description><![CDATA[Workbench is now available directly inside every case, giving you a customizable AI assistant with full context of the case you're working in.]]></description>
      <link>https://www.tines.com/stories/whats-new/workbench-for-cases/</link>
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      <pubDate>Tue, 18 Aug 2026 20:16:49 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Add Tines 3B workflows as case actions in Cases]]></title>
      <description><![CDATA[When adding a case action, you can now select a Tines 3B workflow. Set up a 3B service account connection, and any published workflows the connection can access will appear in the case action selection list.]]></description>
      <link>https://www.tines.com/stories/whats-new/tines-3b-workflows-as-case-actions/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/tines-3b-workflows-as-case-actions/</guid>
      <pubDate>Thu, 13 Aug 2026 12:37:40 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Manage case templates via API]]></title>
      <description><![CDATA[You can now create, retrieve, update, delete, and preview case templates through the API, so you can manage them programmatically.]]></description>
      <link>https://www.tines.com/stories/whats-new/manage-case-templates-via-api/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/manage-case-templates-via-api/</guid>
      <pubDate>Tue, 11 Aug 2026 13:19:54 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[New layout options for the case list]]></title>
      <description><![CDATA[We've reworked how lists of cases look, giving you more control over what you see and how you see it.]]></description>
      <link>https://www.tines.com/stories/whats-new/compact-case-list/</link>
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      <pubDate>Wed, 05 Aug 2026 09:40:09 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Track cases with change control in the storyboard]]></title>
      <description><![CDATA[Now that you can fully define case structure in the storyboard, we've updated change control to every change across case elements.]]></description>
      <link>https://www.tines.com/stories/whats-new/change-control-for-cases-in-the-storyboard/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/change-control-for-cases-in-the-storyboard/</guid>
      <pubDate>Mon, 20 Jul 2026 15:08:28 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Formula support for case details]]></title>
      <description><![CDATA[Now that you can define case content directly from the storyboard, you can use formulas across every case property, primitive, and within case content itself.]]></description>
      <link>https://www.tines.com/stories/whats-new/case-formulas-storyboard/</link>
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      <pubDate>Mon, 20 Jul 2026 15:07:46 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Visually create cases in the storyboard]]></title>
      <description><![CDATA[When building with the create case tile in the storyboard, you can now visually define all aspects of a case. Additionally, you can now build the case description and block content with rich-text formatting.]]></description>
      <link>https://www.tines.com/stories/whats-new/cases-storyboard-editor/</link>
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      <pubDate>Mon, 20 Jul 2026 15:07:39 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Create cases from a template via the API]]></title>
      <description><![CDATA[The Create case API now supports a template_id parameter:]]></description>
      <link>https://www.tines.com/stories/whats-new/create-cases-from-a-template-via-the-api/</link>
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      <pubDate>Wed, 15 Jul 2026 15:01:05 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Case activity panel refresh]]></title>
      <description><![CDATA[We've made improvements to the case activity panel's layout, so it's easier to read, fits more information on screen, and comments stand out more clearly.]]></description>
      <link>https://www.tines.com/stories/whats-new/improved-case-activity-ui/</link>
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      <pubDate>Mon, 13 Jul 2026 14:56:52 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Set a working time zone in Cases Records and dashboards]]></title>
      <description><![CDATA[Teams can now set a working time zone for Cases, Records, and dashboards. Once a time zone is set, everyone on the team will see timestamps and filter times in that same time zone.]]></description>
      <link>https://www.tines.com/stories/whats-new/set-a-working-time-zone-in-cases-records-and-dashboards/</link>
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      <pubDate>Wed, 08 Jul 2026 12:26:57 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Interact with apps directly from a case ]]></title>
      <description><![CDATA[You can now use an app within a case via a case action.]]></description>
      <link>https://www.tines.com/stories/whats-new/case-action-apps/</link>
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      <pubDate>Tue, 07 Jul 2026 19:24:58 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Suggestions for case webhooks]]></title>
      <description><![CDATA[When adding a new case webhook, we will now suggest any webhook actions you have access to.]]></description>
      <link>https://www.tines.com/stories/whats-new/suggestions-for-case-webhooks/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/suggestions-for-case-webhooks/</guid>
      <pubDate>Tue, 07 Jul 2026 18:08:36 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Cases notification webhooks API]]></title>
      <description><![CDATA[We've added a set of endpoints to allow management of Cases notification webhooks. The same operations that can be done via the Tines UI can now be done via the API:]]></description>
      <link>https://www.tines.com/stories/whats-new/case-webhook-api/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/case-webhook-api/</guid>
      <pubDate>Mon, 06 Jul 2026 13:05:50 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Cases templates API ]]></title>
      <description><![CDATA[We've added a set of API endpoints for templates in Cases. Users can now, via the API:]]></description>
      <link>https://www.tines.com/stories/whats-new/cases-templates-api/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/cases-templates-api/</guid>
      <pubDate>Mon, 15 Jun 2026 13:27:21 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Resolve mentions in the Cases API]]></title>
      <description><![CDATA[We've added a resolve_mentions parameter to the Get a Case, Get a Case Activity, List Case Activities, Get a Note, and List Notes endpoints. When set to true,  mention tokens in the response's text fields are replaced with the mentioned display names.]]></description>
      <link>https://www.tines.com/stories/whats-new/resolve-mentions-in-the-cases-api/</link>
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      <pubDate>Mon, 15 Jun 2026 13:26:49 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Case status API]]></title>
      <description><![CDATA[We've added a set of endpoints to allow management of Case statuses. The same operations that can be done via the Tines UI can now be done via the API:]]></description>
      <link>https://www.tines.com/stories/whats-new/case-status-api/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/case-status-api/</guid>
      <pubDate>Mon, 15 Jun 2026 13:25:26 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Linked cases improvements]]></title>
      <description><![CDATA[We've made several improvements to linked cases to give you more flexibility when managing related work.]]></description>
      <link>https://www.tines.com/stories/whats-new/linked-cases-improvements/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/linked-cases-improvements/</guid>
      <pubDate>Tue, 26 May 2026 15:04:26 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Open Cases in Workbench permission]]></title>
      <description><![CDATA[You can now restrict who can open cases in Workbench with a new permission: Open cases in Workbench, found under Cases > AI in your role settings.]]></description>
      <link>https://www.tines.com/stories/whats-new/open-cases-in-workbench-permission/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/open-cases-in-workbench-permission/</guid>
      <pubDate>Thu, 07 May 2026 12:00:26 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Block remote images in case content]]></title>
      <description><![CDATA[You can now control if images from remote URLs will be rendered in case content. ]]></description>
      <link>https://www.tines.com/stories/whats-new/block-remote-images-in-case-content/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/block-remote-images-in-case-content/</guid>
      <pubDate>Tue, 05 May 2026 16:01:12 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Fine-grained permissions for Cases]]></title>
      <description><![CDATA[You now have more control over who can do what in Cases. We've expanded the permissions so you can assign specific capabilities to each role, rather than relying on a single, broad "manage cases" permission.]]></description>
      <link>https://www.tines.com/stories/whats-new/fine-grained-permissions-for-cases/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/fine-grained-permissions-for-cases/</guid>
      <pubDate>Tue, 05 May 2026 15:58:36 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Tags API]]></title>
      <description><![CDATA[We've added a set of endpoints to allow management of Story and Case Tags in your tenant. The same operations that can be done via the Tines UI can now be done via the API:]]></description>
      <link>https://www.tines.com/stories/whats-new/tags-api/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/tags-api/</guid>
      <pubDate>Fri, 24 Apr 2026 16:31:59 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Link cases from mentions]]></title>
      <description><![CDATA[When a case is mentioned in another case, you can now link them directly from the mention. Click the link icon next to any case mention to create a linked case relationship.]]></description>
      <link>https://www.tines.com/stories/whats-new/link-cases-from-mentions/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/link-cases-from-mentions/</guid>
      <pubDate>Fri, 24 Apr 2026 14:06:52 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Open spotlighted case blocks in a new tab]]></title>
      <description><![CDATA[You can now open a case block or block group spotlighted in a new tab. This gives you a quick side by side view when working through a large case.]]></description>
      <link>https://www.tines.com/stories/whats-new/open-spotlighted-case-blocks-in-a-new-tab/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/open-spotlighted-case-blocks-in-a-new-tab/</guid>
      <pubDate>Fri, 24 Apr 2026 14:06:43 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Cases multiplayer editing]]></title>
      <description><![CDATA[Cases now supports real-time multiplayer collaboration. You can see who's currently viewing a case, and which description or notes they're editing.]]></description>
      <link>https://www.tines.com/stories/whats-new/cases-multiplayer-editing/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/cases-multiplayer-editing/</guid>
      <pubDate>Thu, 23 Apr 2026 19:18:39 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Cases CSV export can now match saved views]]></title>
      <description><![CDATA[When exporting Cases to a CSV file, you can now choose to export only the columns currently selected in the Case list view, or export all columns using the default view
]]></description>
      <link>https://www.tines.com/stories/whats-new/cases-csv-export-can-now-match-selected-list-view-columns/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/cases-csv-export-can-now-match-selected-list-view-columns/</guid>
      <pubDate>Thu, 16 Apr 2026 09:17:40 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Expand case sidebar sections]]></title>
      <description><![CDATA[Each section in the case sidebar can now be expanded inline, making it easier to see and interact with that section's content – no more scrolling past collapsed content or switching views to find what you need.]]></description>
      <link>https://www.tines.com/stories/whats-new/expand-case-sidebar-sections/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/expand-case-sidebar-sections/</guid>
      <pubDate>Tue, 07 Apr 2026 20:58:09 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[MCP server template for cases]]></title>
      <description><![CDATA[Quickly spin up an MCP server that lets external tools interact with cases. The template comes with common tools enabled by default, and you can configure it to fit your needs.]]></description>
      <link>https://www.tines.com/stories/whats-new/mcp-server-template-for-cases/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/mcp-server-template-for-cases/</guid>
      <pubDate>Fri, 03 Apr 2026 20:48:50 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Protect sensitive data in case fields]]></title>
      <description><![CDATA[Individual case fields can now be marked as sensitive, hiding their values from users without the sensitive permission when enabled. See the documentation for more details.]]></description>
      <link>https://www.tines.com/stories/whats-new/sensitive-case-fields/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/sensitive-case-fields/</guid>
      <pubDate>Fri, 03 Apr 2026 20:13:15 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Bulk close cases with closure requirements]]></title>
      <description><![CDATA[Save time when closing cases in bulk from the search page. Enable overriding any remaining unfulfilled requirements and leave a comment at the same time.]]></description>
      <link>https://www.tines.com/stories/whats-new/bulk-case-closure-requirements-override/</link>
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      <pubDate>Fri, 03 Apr 2026 20:05:43 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Return up to 500 cases per page with the list API]]></title>
      <description><![CDATA[The Cases list V2 API now supports retrieving up to 500 cases in a single page (increased from 50), making it easier to work with cases at scale.]]></description>
      <link>https://www.tines.com/stories/whats-new/increase-cases-list-500/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/increase-cases-list-500/</guid>
      <pubDate>Thu, 02 Apr 2026 22:14:52 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Improved query params for case actions]]></title>
      <description><![CDATA[You can now add multiple query parameters to case actions and use formulas for dynamic values. Query parameters give you more control over case action pages and webhook requests.]]></description>
      <link>https://www.tines.com/stories/whats-new/improved-query-params-for-case-actions/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/improved-query-params-for-case-actions/</guid>
      <pubDate>Fri, 27 Mar 2026 16:43:30 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Quote replies in Cases comments]]></title>
      <description><![CDATA[Keep conversations clear with quote replies in Cases. Click the quote reply button on any comment to reference it directly in your response, making it easy to maintain context across multiple discussion threads.]]></description>
      <link>https://www.tines.com/stories/whats-new/quote-replies-in-cases-comments/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/quote-replies-in-cases-comments/</guid>
      <pubDate>Thu, 19 Mar 2026 14:03:41 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Import and export case templates]]></title>
      <description><![CDATA[You can now export case templates as JSON files and import them into any tenant and team. Case primitives like tags, fields and sub-statuses are automatically matched against the destination team or created if they don't exist.]]></description>
      <link>https://www.tines.com/stories/whats-new/import-and-export-case-templates/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/import-and-export-case-templates/</guid>
      <pubDate>Wed, 11 Mar 2026 09:23:48 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Reference a title "slug" for any case block or group]]></title>
      <description><![CDATA[You can now reference any case block or block group by a slug — a human-readable identifier that follows a predictable pattern.]]></description>
      <link>https://www.tines.com/stories/whats-new/case-block-slugs/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/case-block-slugs/</guid>
      <pubDate>Sat, 28 Feb 2026 00:31:40 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Case field groups]]></title>
      <description><![CDATA[You can now group related case fields together. Once grouped, fields appear together when viewing cases, selecting them in filters, or using bulk updates. You can add or remove an entire group at once, making it faster to work with cases that have many fields.]]></description>
      <link>https://www.tines.com/stories/whats-new/case-field-groups/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/case-field-groups/</guid>
      <pubDate>Wed, 25 Feb 2026 12:59:30 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Add case blocks directly within a group block]]></title>
      <description><![CDATA[You can now add any type of case block directly to a group block. ]]></description>
      <link>https://www.tines.com/stories/whats-new/add-case-blocks-directly-to-group-blocks/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/add-case-blocks-directly-to-group-blocks/</guid>
      <pubDate>Tue, 24 Feb 2026 18:30:31 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Create up to 1,000 case fields within a team]]></title>
      <description><![CDATA[Case fields help you systematically capture data within cases. We've increased the number of case fields you can create within a team to 1,000 (previously 100).]]></description>
      <link>https://www.tines.com/stories/whats-new/1000-case-fields-per-team/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/1000-case-fields-per-team/</guid>
      <pubDate>Tue, 17 Feb 2026 18:46:26 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Add up to 50 note blocks per case]]></title>
      <description><![CDATA[We've increased and simplified the limits for case blocks. You can now add:]]></description>
      <link>https://www.tines.com/stories/whats-new/increased-limits-for-case-blocks/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/increased-limits-for-case-blocks/</guid>
      <pubDate>Fri, 13 Feb 2026 00:29:13 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Collapsible table of contents in Cases]]></title>
      <description><![CDATA[You can now collapse the Cases table of contents to free up screen space. When collapsed, hover over the left edge of the case view to reveal it in a floating panel. 
Use  Cmd+Shift+] to toggle the collapse state quickly. 
]]></description>
      <link>https://www.tines.com/stories/whats-new/collapsible-table-of-contents-in-cases/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/collapsible-table-of-contents-in-cases/</guid>
      <pubDate>Fri, 30 Jan 2026 13:49:35 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Update case fields in bulk]]></title>
      <description><![CDATA[You can now update fields across multiple cases at once, saving time when managing large case volumes.]]></description>
      <link>https://www.tines.com/stories/whats-new/update-case-fields-in-bulk/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/update-case-fields-in-bulk/</guid>
      <pubDate>Thu, 29 Jan 2026 14:59:47 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Configurable case sidebar]]></title>
      <description><![CDATA[The cases sidebar has been redesigned to bring your case context front and center. Now you can prioritize what case information and tools you'd like to see while working on a case.]]></description>
      <link>https://www.tines.com/stories/whats-new/configurable-case-sidebar/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/configurable-case-sidebar/</guid>
      <pubDate>Tue, 27 Jan 2026 11:00:01 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Append to existing content using the Cases API]]></title>
      <description><![CDATA[Append content directly to existing case descriptions, notes, and elements without overwriting existing data. No need to read existing content first—add what you need via API or using our prebuilt story templates.]]></description>
      <link>https://www.tines.com/stories/whats-new/append-to-existing-content-using-the-cases-api/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/append-to-existing-content-using-the-cases-api/</guid>
      <pubDate>Fri, 23 Jan 2026 20:37:21 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Easier sharing of cases saved views]]></title>
      <description><![CDATA[Saved case views now generate simpler URLs. If someone updates the filters in a saved view, everyone using that link will automatically see the latest version.]]></description>
      <link>https://www.tines.com/stories/whats-new/easier-sharing-of-cases-saved-views/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/easier-sharing-of-cases-saved-views/</guid>
      <pubDate>Fri, 23 Jan 2026 18:41:58 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Presence indicators for note blocks]]></title>
      <description><![CDATA[Real-time presence indicators in case notes show who is actively editing, helping you to know where your teammates are in a case and prevent duplicated efforts.]]></description>
      <link>https://www.tines.com/stories/whats-new/presence-indicators-for-note-blocks/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/presence-indicators-for-note-blocks/</guid>
      <pubDate>Thu, 15 Jan 2026 13:00:50 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Mermaid diagrams for Cases]]></title>
      <description><![CDATA[You can now create and display Mermaid charts directly within a case.]]></description>
      <link>https://www.tines.com/stories/whats-new/mermaid-diagrams-for-cases/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/mermaid-diagrams-for-cases/</guid>
      <pubDate>Tue, 06 Jan 2026 18:44:14 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Multiple case webhooks with selective notifications]]></title>
      <description><![CDATA[You can now add up to 5 case webhook notifications per team. Webhooks can also be configured to control which notification types they each receive.]]></description>
      <link>https://www.tines.com/stories/whats-new/multiple-case-webhooks-with-selective-notifications/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/multiple-case-webhooks-with-selective-notifications/</guid>
      <pubDate>Thu, 18 Dec 2025 17:09:41 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[New permission: Transition case status]]></title>
      <description><![CDATA[We've added a new case permission that controls which users can change the status of a case. ]]></description>
      <link>https://www.tines.com/stories/whats-new/case-status-permission/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/case-status-permission/</guid>
      <pubDate>Wed, 17 Dec 2025 11:21:57 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Additional filter operators for Case search]]></title>
      <description><![CDATA[We've added new filter options and now support selecting multiple values. This experience is available when searching for cases directly or configuring a cases dashboard chart.]]></description>
      <link>https://www.tines.com/stories/whats-new/expanded-filter-operators-for-cases/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/expanded-filter-operators-for-cases/</guid>
      <pubDate>Thu, 04 Dec 2025 09:48:52 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Mention blocks in Cases]]></title>
      <description><![CDATA[We've added the ability to mention a case block directly within case comments, case description, and case blocks. ]]></description>
      <link>https://www.tines.com/stories/whats-new/mention-blocks-in-cases/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/mention-blocks-in-cases/</guid>
      <pubDate>Fri, 28 Nov 2025 15:38:28 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Updated activity filter UI in Cases]]></title>
      <description><![CDATA[We've given the activity controls a visual refresh while maintaining the same functionality you're familiar with.]]></description>
      <link>https://www.tines.com/stories/whats-new/updated-activity-filter-ui-in-cases/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/updated-activity-filter-ui-in-cases/</guid>
      <pubDate>Thu, 20 Nov 2025 10:12:14 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Rich text callouts in Cases]]></title>
      <description><![CDATA[We've added a new formatting type within a case: callouts. ]]></description>
      <link>https://www.tines.com/stories/whats-new/rich-text-callouts-in-cases/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/rich-text-callouts-in-cases/</guid>
      <pubDate>Thu, 13 Nov 2025 17:01:42 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Improved case search and saved views]]></title>
      <description><![CDATA[We have three significant improvements to the case search experience:]]></description>
      <link>https://www.tines.com/stories/whats-new/improved-case-search-experience/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/improved-case-search-experience/</guid>
      <pubDate>Thu, 06 Nov 2025 16:04:26 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Filter case parameters by specific time range]]></title>
      <description><![CDATA[You can now filter date parameters in cases to the specific time, rather than just the date. This precision gives you more control when searching within the case list.]]></description>
      <link>https://www.tines.com/stories/whats-new/filter-case-parameters-by-specific-time-range/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/filter-case-parameters-by-specific-time-range/</guid>
      <pubDate>Wed, 22 Oct 2025 19:22:37 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Assignable tasks in Cases]]></title>
      <description><![CDATA[Create and assign tasks directly within cases to track and manage work efficiently. The new Tasks panel in the sidebar lets you:]]></description>
      <link>https://www.tines.com/stories/whats-new/assignable-tasks/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/assignable-tasks/</guid>
      <pubDate>Thu, 02 Oct 2025 11:00:00 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Cases toolbar & shortcuts]]></title>
      <description><![CDATA[Cases now includes a convenient toolbar that puts essential actions at your fingertips. Within the toolbar, you can:]]></description>
      <link>https://www.tines.com/stories/whats-new/cases-toolbar/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/cases-toolbar/</guid>
      <pubDate>Wed, 10 Sep 2025 23:00:00 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Bulk export selected cases]]></title>
      <description><![CDATA[You can now export a list of selected cases in bulk. When making your selection, you'll be prompted to choose your preferred format:]]></description>
      <link>https://www.tines.com/stories/whats-new/bulk-export-selected-cases/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/bulk-export-selected-cases/</guid>
      <pubDate>Wed, 10 Sep 2025 22:29:17 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Cases improvements]]></title>
      <description><![CDATA[We've released several updates to improve your case management experience:]]></description>
      <link>https://www.tines.com/stories/whats-new/cases-improvements-sep-2025/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/cases-improvements-sep-2025/</guid>
      <pubDate>Tue, 09 Sep 2025 22:08:11 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Bulk link cases to a specific case]]></title>
      <description><![CDATA[Now you can select multiple cases from the case list and link them to another case. Choose the target case from a pop-up of existing cases or search for one by its title.]]></description>
      <link>https://www.tines.com/stories/whats-new/bulk-link-cases/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/bulk-link-cases/</guid>
      <pubDate>Tue, 09 Sep 2025 04:36:59 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Cases HTML block]]></title>
      <description><![CDATA[We've added a new block for rendering HTML content in Cases. Markdown is the default method for writing case notes, however this HTML block provides an optional element for presenting HTML structured data.]]></description>
      <link>https://www.tines.com/stories/whats-new/cases-html-block/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/cases-html-block/</guid>
      <pubDate>Mon, 08 Sep 2025 08:39:55 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Reorder case statuses]]></title>
      <description><![CDATA[Case statuses can now be reordered on the Case settings panel. The order of statuses will be reflected everywhere a case status can be selected.]]></description>
      <link>https://www.tines.com/stories/whats-new/reorder-case-statuses/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/reorder-case-statuses/</guid>
      <pubDate>Fri, 05 Sep 2025 17:02:48 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Option to always open cases in a new tab ]]></title>
      <description><![CDATA[You can now configure whether a case opens in the current window or a new tab. This setting applies to all of your cases within a team.]]></description>
      <link>https://www.tines.com/stories/whats-new/option-to-always-open-cases-in-a-new-tab/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/option-to-always-open-cases-in-a-new-tab/</guid>
      <pubDate>Mon, 25 Aug 2025 14:16:47 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Case list columns included in saved view]]></title>
      <description><![CDATA[When creating or updating a saved view, the currently displayed columns will be stored along with the case filters. Selecting a saved view will display the stored columns and hide the rest.]]></description>
      <link>https://www.tines.com/stories/whats-new/case-list-columns-included-in-saved-view/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/case-list-columns-included-in-saved-view/</guid>
      <pubDate>Wed, 20 Aug 2025 20:09:26 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Update to case notification settings]]></title>
      <description><![CDATA[The case notification settings are now more easily located within the case settings dialog: Cases > Case settings > Notifications.]]></description>
      <link>https://www.tines.com/stories/whats-new/case-notification-settings-update/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/case-notification-settings-update/</guid>
      <pubDate>Wed, 13 Aug 2025 18:21:32 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Embedded pages for cases]]></title>
      <description><![CDATA[You can now interact with Tines pages while working a case. For example:]]></description>
      <link>https://www.tines.com/stories/whats-new/embedded-pages-for-cases/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/embedded-pages-for-cases/</guid>
      <pubDate>Tue, 12 Aug 2025 14:52:14 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Case comments rich text improvements]]></title>
      <description><![CDATA[We've made a number of improvements to the rich text editor on case comments.]]></description>
      <link>https://www.tines.com/stories/whats-new/case-comments-rich-text-improvements/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/case-comments-rich-text-improvements/</guid>
      <pubDate>Thu, 07 Aug 2025 13:19:23 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Case information card]]></title>
      <description><![CDATA[We've added a new information card to the body of the case page. You can now quickly see who created the case, when it was created, last updated, and resolved, who last commented, and how long the case has been open.]]></description>
      <link>https://www.tines.com/stories/whats-new/cases-information-card/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/cases-information-card/</guid>
      <pubDate>Fri, 01 Aug 2025 09:43:26 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Improved case action configuration]]></title>
      <description><![CDATA[Setting up case actions just got easier. You can now search for pages and webhook actions directly when creating case actions.]]></description>
      <link>https://www.tines.com/stories/whats-new/improved-case-action-configuration/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/improved-case-action-configuration/</guid>
      <pubDate>Thu, 31 Jul 2025 18:35:15 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Case template creation 2.0]]></title>
      <description><![CDATA[Creating cases and building templates is a whole lot easier.]]></description>
      <link>https://www.tines.com/stories/whats-new/case-creation-templates-refresh/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/case-creation-templates-refresh/</guid>
      <pubDate>Thu, 31 Jul 2025 16:41:01 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Cases file size limit increased to 60 MB]]></title>
      <description><![CDATA[In an effort to continue scaling Cases, the max file size has been raised from 35 MB to 60 MB. ]]></description>
      <link>https://www.tines.com/stories/whats-new/cases-file-size-60mb/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/cases-file-size-60mb/</guid>
      <pubDate>Thu, 24 Jul 2025 18:23:28 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Case activity monitor]]></title>
      <description><![CDATA[Introducing a new visual timeline for case activity — easily track progress, spot spikes, and jump to key moments without endless scrolling.]]></description>
      <link>https://www.tines.com/stories/whats-new/case-activity-monitor/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/case-activity-monitor/</guid>
      <pubDate>Mon, 21 Jul 2025 10:34:37 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[API to get file metadata on cases]]></title>
      <description><![CDATA[With the new /info endpoint for case files, you can now consistently retrieve file metadata as JSON, making it easier to get file information and not just the file contents.]]></description>
      <link>https://www.tines.com/stories/whats-new/api-to-get-file-metadata-on-cases/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/api-to-get-file-metadata-on-cases/</guid>
      <pubDate>Mon, 14 Jul 2025 13:14:28 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Additional Case note colors]]></title>
      <description><![CDATA[You can use red, mint and indigo as background colors on Case notes.]]></description>
      <link>https://www.tines.com/stories/whats-new/additional-case-note-colors/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/additional-case-note-colors/</guid>
      <pubDate>Tue, 01 Jul 2025 11:12:42 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Cases rich text improvements]]></title>
      <description><![CDATA[We've made a number of improvements to the rich text editor in Cases.]]></description>
      <link>https://www.tines.com/stories/whats-new/cases-rich-text-improvements/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/cases-rich-text-improvements/</guid>
      <pubDate>Tue, 01 Jul 2025 10:10:09 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Sort case fields within a case]]></title>
      <description><![CDATA[Now you can sort case fields within each case. The setting applies for the current user and persists across to other cases.]]></description>
      <link>https://www.tines.com/stories/whats-new/sort-case-fields-within-a-case/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/sort-case-fields-within-a-case/</guid>
      <pubDate>Mon, 16 Jun 2025 23:03:35 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Open case action pages in new tab]]></title>
      <description><![CDATA[When opening a page from a case action, you can now select whether to open the page in a single window or a new tab. This setting applies to the current user for all cases within a team.]]></description>
      <link>https://www.tines.com/stories/whats-new/case-actions-new-tab/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/case-actions-new-tab/</guid>
      <pubDate>Fri, 13 Jun 2025 17:48:02 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Sort case fields in case settings]]></title>
      <description><![CDATA[You can now sort the list of case fields within the the case settings window. This helps you quickly navigate and configure a large list case fields for your team.]]></description>
      <link>https://www.tines.com/stories/whats-new/sorting-case-fields-setting-list/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/sorting-case-fields-setting-list/</guid>
      <pubDate>Fri, 13 Jun 2025 04:05:59 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Direct image upload in cases notes or description]]></title>
      <description><![CDATA[You can now paste images directly into the Cases description, note blocks and comments while in live preview mode. These images will be added to the timeline and will be automatically referenced in your content.]]></description>
      <link>https://www.tines.com/stories/whats-new/direct-image-upload-in-cases/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/direct-image-upload-in-cases/</guid>
      <pubDate>Tue, 10 Jun 2025 12:58:54 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Cases group block type]]></title>
      <description><![CDATA[We've added a new block type that makes it easier to organize your Cases. Drag and drop blocks into the new group block to name, move and hide them together. You can also add or remove blocks to a group via the Cases API.]]></description>
      <link>https://www.tines.com/stories/whats-new/cases-group-block-type/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/cases-group-block-type/</guid>
      <pubDate>Mon, 09 Jun 2025 19:55:21 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Improved case activity timeline]]></title>
      <description><![CDATA[We've redesigned the case activity timeline to improve focus and readability.]]></description>
      <link>https://www.tines.com/stories/whats-new/improved-case-activity-timeline/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/improved-case-activity-timeline/</guid>
      <pubDate>Tue, 27 May 2025 16:09:48 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Case search: Name filter]]></title>
      <description><![CDATA[A case search by default queries across the case name, description, and case ID.]]></description>
      <link>https://www.tines.com/stories/whats-new/case-search-name-filter/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/case-search-name-filter/</guid>
      <pubDate>Tue, 13 May 2025 05:08:11 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Cases search: Subscribed filter]]></title>
      <description><![CDATA[When searching across cases, use the new "Subscribed" filter to show the cases you are subscribed to. ]]></description>
      <link>https://www.tines.com/stories/whats-new/cases-search-subscribed-filter/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/cases-search-subscribed-filter/</guid>
      <pubDate>Wed, 07 May 2025 23:47:19 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Case requirements preview]]></title>
      <description><![CDATA[We've added the ability to preview unmet case requirements when changing a case's status.]]></description>
      <link>https://www.tines.com/stories/whats-new/case-requirements-preview/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/case-requirements-preview/</guid>
      <pubDate>Tue, 06 May 2025 15:06:24 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Comment toggle for case activity]]></title>
      <description><![CDATA[Use the comment toggle to quickly filter the activity list. Enabling the toggle persists when switching between cases.]]></description>
      <link>https://www.tines.com/stories/whats-new/comment-toggle-for-case-activity/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/comment-toggle-for-case-activity/</guid>
      <pubDate>Fri, 02 May 2025 21:25:08 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Preview a case from the case list view]]></title>
      <description><![CDATA[ When in the case list view, hover on a case to see a quick preview.]]></description>
      <link>https://www.tines.com/stories/whats-new/referenced-case-preview/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/referenced-case-preview/</guid>
      <pubDate>Fri, 25 Apr 2025 23:41:09 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Increased Case block limits]]></title>
      <description><![CDATA[Cases now supports an increased number of blocks per case. This allows you more flexibility when creating complex cases while still being able to search across all case block content.]]></description>
      <link>https://www.tines.com/stories/whats-new/increased-case-block-limits/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/increased-case-block-limits/</guid>
      <pubDate>Fri, 25 Apr 2025 15:45:51 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Hidden case blocks]]></title>
      <description><![CDATA[You can now hide case blocks from the body of a case. ]]></description>
      <link>https://www.tines.com/stories/whats-new/cases-hidden-blocks/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/cases-hidden-blocks/</guid>
      <pubDate>Fri, 18 Apr 2025 11:29:54 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Rich text comments in Cases]]></title>
      <description><![CDATA[We have added rich text to case comments, allowing users to view and edit rendered Markdown when commenting within a case.]]></description>
      <link>https://www.tines.com/stories/whats-new/rich-text-comments-in-cases/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/rich-text-comments-in-cases/</guid>
      <pubDate>Thu, 17 Apr 2025 11:42:35 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Collapse objects within case code snippet]]></title>
      <description><![CDATA[Objects within a code snippet block can be collapsed, copied, and configured to line wrap.]]></description>
      <link>https://www.tines.com/stories/whats-new/collapse-objects-within-cases-code-snippet/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/collapse-objects-within-cases-code-snippet/</guid>
      <pubDate>Tue, 15 Apr 2025 18:27:10 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Reordering of blocks within the case table of contents]]></title>
      <description><![CDATA[You can now drag to reorder case blocks within the Cases table of contents]]></description>
      <link>https://www.tines.com/stories/whats-new/drag-and-drop-reordering-for-cases-table-of-contents/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/drag-and-drop-reordering-for-cases-table-of-contents/</guid>
      <pubDate>Tue, 15 Apr 2025 14:04:01 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Case action button parameters]]></title>
      <description><![CDATA[Case action buttons now support setting specific query parameters. These parameters can be used to pass case data to the subsequent webhook or page when the buttons are clicked.]]></description>
      <link>https://www.tines.com/stories/whats-new/case-button-query-parameter/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/case-button-query-parameter/</guid>
      <pubDate>Fri, 11 Apr 2025 07:59:06 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Additional case blocks]]></title>
      <description><![CDATA[We've added four new block types to cases. You can now embed the case details as individual blocks within your case. These new case blocks include:]]></description>
      <link>https://www.tines.com/stories/whats-new/additional-case-blocks-2/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/additional-case-blocks-2/</guid>
      <pubDate>Thu, 10 Apr 2025 16:04:45 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Improvements to cases, records, dashboards experience]]></title>
      <description><![CDATA[We've made a number of improvements to increase the usability of cases, records, and dashboards:]]></description>
      <link>https://www.tines.com/stories/whats-new/improved-cases-experience/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/improved-cases-experience/</guid>
      <pubDate>Thu, 10 Apr 2025 16:02:18 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Cases table of contents 2.0]]></title>
      <description><![CDATA[Quickly navigate throughout your case with the new table of contents. This feature includes a number of enhancements:]]></description>
      <link>https://www.tines.com/stories/whats-new/cases-table-of-contents-2-0/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/cases-table-of-contents-2-0/</guid>
      <pubDate>Thu, 10 Apr 2025 15:13:38 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Mark notes "sensitive" within a case]]></title>
      <description><![CDATA[Case notes can now be marked as sensitive. Notes of this type will not be included in exported PDFs.]]></description>
      <link>https://www.tines.com/stories/whats-new/sensitive-notes-in-cases/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/sensitive-notes-in-cases/</guid>
      <pubDate>Thu, 10 Apr 2025 11:24:36 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Cases file annotations]]></title>
      <description><![CDATA[We've added annotations to files with the Cases file block. Now users can write, edit and view annotations describing files contained within a file block.]]></description>
      <link>https://www.tines.com/stories/whats-new/cases-file-annotations/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/cases-file-annotations/</guid>
      <pubDate>Wed, 09 Apr 2025 16:10:24 GMT</pubDate>
    </item>
    <item>
      <title><![CDATA[Mention files within a case]]></title>
      <description><![CDATA[We've added the ability to mention and download files that are attached to a case directly in the case description, note or comment.]]></description>
      <link>https://www.tines.com/stories/whats-new/mentioning-files-in-cases/</link>
      <guid isPermaLink="true">https://www.tines.com/stories/whats-new/mentioning-files-in-cases/</guid>
      <pubDate>Tue, 08 Apr 2025 15:36:59 GMT</pubDate>
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