<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[Tines Product Updates: Cases]]></title><description><![CDATA[Keep up to date on the latest Tines Cases features and updates.]]></description><link>http://github.com/dylang/node-rss</link><generator>GatsbyJS</generator><lastBuildDate>Mon, 13 Apr 2026 22:28:01 GMT</lastBuildDate><item><title><![CDATA[Expand case sidebar sections]]></title><description><![CDATA[Each section in the case sidebar can now be expanded inline, making it easier to see and interact with that section's content – no more scrolling past collapsed content or switching views to find what you need.]]></description><link>https://www.tines.com/whats-new/expand-case-sidebar-sections</link><guid isPermaLink="true">https://www.tines.com/whats-new/expand-case-sidebar-sections</guid><pubDate>Tue, 07 Apr 2026 20:58:09 GMT</pubDate></item><item><title><![CDATA[MCP server template for cases]]></title><description><![CDATA[Quickly spin up an MCP server that lets external tools interact with cases. The template comes with common tools enabled by default, and you can configure it to fit your needs.]]></description><link>https://www.tines.com/whats-new/mcp-server-template-for-cases</link><guid isPermaLink="true">https://www.tines.com/whats-new/mcp-server-template-for-cases</guid><pubDate>Fri, 03 Apr 2026 20:48:50 GMT</pubDate></item><item><title><![CDATA[Protect sensitive data in case fields]]></title><description><![CDATA[Individual case fields can now be marked as sensitive, hiding their values from users without the sensitive permission when enabled. See the documentation for more details.]]></description><link>https://www.tines.com/whats-new/sensitive-case-fields</link><guid isPermaLink="true">https://www.tines.com/whats-new/sensitive-case-fields</guid><pubDate>Fri, 03 Apr 2026 20:13:15 GMT</pubDate></item><item><title><![CDATA[Bulk close cases with closure requirements]]></title><description><![CDATA[Save time when closing cases in bulk from the search page. Enable overriding any remaining unfulfilled requirements and leave a comment at the same time.]]></description><link>https://www.tines.com/whats-new/bulk-case-closure-requirements-override</link><guid isPermaLink="true">https://www.tines.com/whats-new/bulk-case-closure-requirements-override</guid><pubDate>Fri, 03 Apr 2026 20:05:43 GMT</pubDate></item><item><title><![CDATA[Return up to 500 cases per page with the list API]]></title><description><![CDATA[The Cases list V2 API now supports retrieving up to 500 cases in a single page (increased from 50), making it easier to work with cases at scale.]]></description><link>https://www.tines.com/whats-new/increase-cases-list-500</link><guid isPermaLink="true">https://www.tines.com/whats-new/increase-cases-list-500</guid><pubDate>Thu, 02 Apr 2026 22:14:52 GMT</pubDate></item><item><title><![CDATA[Improved query params for case actions]]></title><description><![CDATA[You can now add multiple query parameters to case actions and use formulas for dynamic values. Query parameters give you more control over case action pages and webhook requests.]]></description><link>https://www.tines.com/whats-new/improved-query-params-for-case-actions</link><guid isPermaLink="true">https://www.tines.com/whats-new/improved-query-params-for-case-actions</guid><pubDate>Fri, 27 Mar 2026 16:43:30 GMT</pubDate></item><item><title><![CDATA[Quote replies in Cases comments]]></title><description><![CDATA[Keep conversations clear with quote replies in Cases. Click the quote reply button on any comment to reference it directly in your response, making it easy to maintain context across multiple discussion threads.]]></description><link>https://www.tines.com/whats-new/quote-replies-in-cases-comments</link><guid isPermaLink="true">https://www.tines.com/whats-new/quote-replies-in-cases-comments</guid><pubDate>Thu, 19 Mar 2026 14:03:41 GMT</pubDate></item><item><title><![CDATA[Import and export case templates]]></title><description><![CDATA[You can now export case templates as JSON files and import them into any tenant and team. Case primitives like tags, fields and sub-statuses are automatically matched against the destination team or created if they don't exist.]]></description><link>https://www.tines.com/whats-new/import-and-export-case-templates</link><guid isPermaLink="true">https://www.tines.com/whats-new/import-and-export-case-templates</guid><pubDate>Wed, 11 Mar 2026 09:23:48 GMT</pubDate></item><item><title><![CDATA[Reference a title "slug" for any case block or group]]></title><description><![CDATA[You can now reference any case block or block group by a slug — a human-readable identifier that follows a predictable pattern.]]></description><link>https://www.tines.com/whats-new/case-block-slugs</link><guid isPermaLink="true">https://www.tines.com/whats-new/case-block-slugs</guid><pubDate>Sat, 28 Feb 2026 00:31:40 GMT</pubDate></item><item><title><![CDATA[Case field groups]]></title><description><![CDATA[You can now group related case fields together. Once grouped, fields appear together when viewing cases, selecting them in filters, or using bulk updates. You can add or remove an entire group at once, making it faster to work with cases that have many fields.]]></description><link>https://www.tines.com/whats-new/case-field-groups</link><guid isPermaLink="true">https://www.tines.com/whats-new/case-field-groups</guid><pubDate>Wed, 25 Feb 2026 12:59:30 GMT</pubDate></item><item><title><![CDATA[Add case blocks directly within a group block]]></title><description><![CDATA[You can now add any type of case block directly to a group block.]]></description><link>https://www.tines.com/whats-new/add-case-blocks-directly-to-group-blocks</link><guid isPermaLink="true">https://www.tines.com/whats-new/add-case-blocks-directly-to-group-blocks</guid><pubDate>Tue, 24 Feb 2026 18:30:31 GMT</pubDate></item><item><title><![CDATA[Create up to 1,000 case fields within a team]]></title><description><![CDATA[Case fields help you systematically capture data within cases. We've increased the number of case fields you can create within a team to 1,000 (previously 100).]]></description><link>https://www.tines.com/whats-new/1000-case-fields-per-team</link><guid isPermaLink="true">https://www.tines.com/whats-new/1000-case-fields-per-team</guid><pubDate>Tue, 17 Feb 2026 18:46:26 GMT</pubDate></item><item><title><![CDATA[Add up to 50 note blocks per case]]></title><description><![CDATA[We've increased and simplified the limits for case blocks. You can now add:]]></description><link>https://www.tines.com/whats-new/increased-limits-for-case-blocks</link><guid isPermaLink="true">https://www.tines.com/whats-new/increased-limits-for-case-blocks</guid><pubDate>Fri, 13 Feb 2026 00:29:13 GMT</pubDate></item><item><title><![CDATA[Collapsible table of contents in Cases]]></title><description><![CDATA[You can now collapse the Cases table of contents to free up screen space. When collapsed, hover over the left edge of the case view to reveal it in a floating panel. Use Cmd+Shift+] to toggle the collapse state quickly.]]></description><link>https://www.tines.com/whats-new/collapsible-table-of-contents-in-cases</link><guid isPermaLink="true">https://www.tines.com/whats-new/collapsible-table-of-contents-in-cases</guid><pubDate>Fri, 30 Jan 2026 13:49:35 GMT</pubDate></item><item><title><![CDATA[Update case fields in bulk]]></title><description><![CDATA[You can now update fields across multiple cases at once, saving time when managing large case volumes.]]></description><link>https://www.tines.com/whats-new/update-case-fields-in-bulk</link><guid isPermaLink="true">https://www.tines.com/whats-new/update-case-fields-in-bulk</guid><pubDate>Thu, 29 Jan 2026 14:59:47 GMT</pubDate></item><item><title><![CDATA[Configurable case sidebar]]></title><description><![CDATA[The cases sidebar has been redesigned to bring your case context front and center. Now you can prioritize what case information and tools you'd like to see while working on a case.]]></description><link>https://www.tines.com/whats-new/configurable-case-sidebar</link><guid isPermaLink="true">https://www.tines.com/whats-new/configurable-case-sidebar</guid><pubDate>Tue, 27 Jan 2026 11:00:01 GMT</pubDate></item><item><title><![CDATA[Append to existing content using the Cases API]]></title><description><![CDATA[Append content directly to existing case descriptions, notes, and elements without overwriting existing data. No need to read existing content first—add what you need via API or using our prebuilt story templates.]]></description><link>https://www.tines.com/whats-new/append-to-existing-content-using-the-cases-api</link><guid isPermaLink="true">https://www.tines.com/whats-new/append-to-existing-content-using-the-cases-api</guid><pubDate>Fri, 23 Jan 2026 20:37:21 GMT</pubDate></item><item><title><![CDATA[Easier sharing of cases saved views]]></title><description><![CDATA[Saved case views now generate simpler URLs. If someone updates the filters in a saved view, everyone using that link will automatically see the latest version.]]></description><link>https://www.tines.com/whats-new/easier-sharing-of-cases-saved-views</link><guid isPermaLink="true">https://www.tines.com/whats-new/easier-sharing-of-cases-saved-views</guid><pubDate>Fri, 23 Jan 2026 18:41:58 GMT</pubDate></item><item><title><![CDATA[Presence indicators for note blocks]]></title><description><![CDATA[Real-time presence indicators in case notes show who is actively editing, helping you to know where your teammates are in a case and prevent duplicated efforts.]]></description><link>https://www.tines.com/whats-new/presence-indicators-for-note-blocks</link><guid isPermaLink="true">https://www.tines.com/whats-new/presence-indicators-for-note-blocks</guid><pubDate>Thu, 15 Jan 2026 13:00:50 GMT</pubDate></item><item><title><![CDATA[Mermaid diagrams for Cases]]></title><description><![CDATA[You can now create and display Mermaid charts directly within a case.]]></description><link>https://www.tines.com/whats-new/mermaid-diagrams-for-cases</link><guid isPermaLink="true">https://www.tines.com/whats-new/mermaid-diagrams-for-cases</guid><pubDate>Tue, 06 Jan 2026 18:44:14 GMT</pubDate></item><item><title><![CDATA[Multiple case webhooks with selective notifications]]></title><description><![CDATA[You can now add up to 5 case webhook notifications per team. Webhooks can also be configured to control which notification types they each receive.]]></description><link>https://www.tines.com/whats-new/multiple-case-webhooks-with-selective-notifications</link><guid isPermaLink="true">https://www.tines.com/whats-new/multiple-case-webhooks-with-selective-notifications</guid><pubDate>Thu, 18 Dec 2025 17:09:41 GMT</pubDate></item><item><title><![CDATA[New permission: Transition case status]]></title><description><![CDATA[We've added a new case permission that controls which users can change the status of a case.]]></description><link>https://www.tines.com/whats-new/case-status-permission</link><guid isPermaLink="true">https://www.tines.com/whats-new/case-status-permission</guid><pubDate>Wed, 17 Dec 2025 11:21:57 GMT</pubDate></item><item><title><![CDATA[Additional filter operators for Case search]]></title><description><![CDATA[We've added new filter options and now support selecting multiple values. This experience is available when searching for cases directly or configuring a cases dashboard chart.]]></description><link>https://www.tines.com/whats-new/expanded-filter-operators-for-cases</link><guid isPermaLink="true">https://www.tines.com/whats-new/expanded-filter-operators-for-cases</guid><pubDate>Thu, 04 Dec 2025 09:48:52 GMT</pubDate></item><item><title><![CDATA[Mention blocks in Cases]]></title><description><![CDATA[We've added the ability to mention a case block directly within case comments, case description, and case blocks.]]></description><link>https://www.tines.com/whats-new/mention-blocks-in-cases</link><guid isPermaLink="true">https://www.tines.com/whats-new/mention-blocks-in-cases</guid><pubDate>Fri, 28 Nov 2025 15:38:28 GMT</pubDate></item><item><title><![CDATA[Updated activity filter UI in Cases]]></title><description><![CDATA[We've given the activity controls a visual refresh while maintaining the same functionality you're familiar with.]]></description><link>https://www.tines.com/whats-new/updated-activity-filter-ui-in-cases</link><guid isPermaLink="true">https://www.tines.com/whats-new/updated-activity-filter-ui-in-cases</guid><pubDate>Thu, 20 Nov 2025 10:12:14 GMT</pubDate></item><item><title><![CDATA[Rich text callouts in Cases]]></title><description><![CDATA[We've added a new formatting type within a case: callouts .]]></description><link>https://www.tines.com/whats-new/rich-text-callouts-in-cases</link><guid isPermaLink="true">https://www.tines.com/whats-new/rich-text-callouts-in-cases</guid><pubDate>Thu, 13 Nov 2025 17:01:42 GMT</pubDate></item><item><title><![CDATA[Improved case search and saved views]]></title><description><![CDATA[We have three significant improvements to the case search experience:]]></description><link>https://www.tines.com/whats-new/improved-case-search-experience</link><guid isPermaLink="true">https://www.tines.com/whats-new/improved-case-search-experience</guid><pubDate>Thu, 06 Nov 2025 16:04:26 GMT</pubDate></item><item><title><![CDATA[Filter case parameters by specific time range]]></title><description><![CDATA[You can now filter date parameters in cases to the specific time, rather than just the date. This precision gives you more control when searching within the case list.]]></description><link>https://www.tines.com/whats-new/filter-case-parameters-by-specific-time-range</link><guid isPermaLink="true">https://www.tines.com/whats-new/filter-case-parameters-by-specific-time-range</guid><pubDate>Wed, 22 Oct 2025 19:22:37 GMT</pubDate></item><item><title><![CDATA[Assignable tasks in Cases]]></title><description><![CDATA[Create and assign tasks directly within cases to track and manage work efficiently. The new Tasks panel in the sidebar lets you:]]></description><link>https://www.tines.com/whats-new/assignable-tasks</link><guid isPermaLink="true">https://www.tines.com/whats-new/assignable-tasks</guid><pubDate>Thu, 02 Oct 2025 11:00:00 GMT</pubDate></item><item><title><![CDATA[Cases toolbar & shortcuts]]></title><description><![CDATA[Cases now includes a convenient toolbar that puts essential actions at your fingertips. Within the toolbar, you can:]]></description><link>https://www.tines.com/whats-new/cases-toolbar</link><guid isPermaLink="true">https://www.tines.com/whats-new/cases-toolbar</guid><pubDate>Wed, 10 Sep 2025 23:00:00 GMT</pubDate></item><item><title><![CDATA[Bulk export selected cases]]></title><description><![CDATA[You can now export a list of selected cases in bulk. When making your selection, you'll be prompted to choose your preferred format:]]></description><link>https://www.tines.com/whats-new/bulk-export-selected-cases</link><guid isPermaLink="true">https://www.tines.com/whats-new/bulk-export-selected-cases</guid><pubDate>Wed, 10 Sep 2025 22:29:17 GMT</pubDate></item><item><title><![CDATA[Cases improvements]]></title><description><![CDATA[We've released several updates to improve your case management experience:]]></description><link>https://www.tines.com/whats-new/cases-improvements-sep-2025</link><guid isPermaLink="true">https://www.tines.com/whats-new/cases-improvements-sep-2025</guid><pubDate>Tue, 09 Sep 2025 22:08:11 GMT</pubDate></item><item><title><![CDATA[Bulk link cases to a specific case]]></title><description><![CDATA[Now you can select multiple cases from the case list and link them to another case. Choose the target case from a pop-up of existing cases or search for one by its title.]]></description><link>https://www.tines.com/whats-new/bulk-link-cases</link><guid isPermaLink="true">https://www.tines.com/whats-new/bulk-link-cases</guid><pubDate>Tue, 09 Sep 2025 04:36:59 GMT</pubDate></item><item><title><![CDATA[Cases HTML block]]></title><description><![CDATA[We've added a new block for rendering HTML content in Cases. Markdown is the default method for writing case notes, however this HTML block provides an optional element for presenting HTML structured data.]]></description><link>https://www.tines.com/whats-new/cases-html-block</link><guid isPermaLink="true">https://www.tines.com/whats-new/cases-html-block</guid><pubDate>Mon, 08 Sep 2025 08:39:55 GMT</pubDate></item><item><title><![CDATA[Reorder case statuses]]></title><description><![CDATA[Case statuses can now be reordered on the Case settings panel. The order of statuses will be reflected everywhere a case status can be selected.]]></description><link>https://www.tines.com/whats-new/reorder-case-statuses</link><guid isPermaLink="true">https://www.tines.com/whats-new/reorder-case-statuses</guid><pubDate>Fri, 05 Sep 2025 17:02:48 GMT</pubDate></item><item><title><![CDATA[Option to always open cases in a new tab ]]></title><description><![CDATA[You can now configure whether a case opens in the current window or a new tab. This setting applies to all of your cases within a team.]]></description><link>https://www.tines.com/whats-new/option-to-always-open-cases-in-a-new-tab</link><guid isPermaLink="true">https://www.tines.com/whats-new/option-to-always-open-cases-in-a-new-tab</guid><pubDate>Mon, 25 Aug 2025 14:16:47 GMT</pubDate></item><item><title><![CDATA[Case list columns included in saved view]]></title><description><![CDATA[When creating or updating a saved view, the currently displayed columns will be stored along with the case filters. Selecting a saved view will display the stored columns and hide the rest.]]></description><link>https://www.tines.com/whats-new/case-list-columns-included-in-saved-view</link><guid isPermaLink="true">https://www.tines.com/whats-new/case-list-columns-included-in-saved-view</guid><pubDate>Wed, 20 Aug 2025 20:09:26 GMT</pubDate></item><item><title><![CDATA[Update to case notification settings]]></title><description><![CDATA[The case notification settings are now more easily located within the case settings dialog: Cases > Case settings > Notifications .]]></description><link>https://www.tines.com/whats-new/case-notification-settings-update</link><guid isPermaLink="true">https://www.tines.com/whats-new/case-notification-settings-update</guid><pubDate>Wed, 13 Aug 2025 18:21:32 GMT</pubDate></item><item><title><![CDATA[Embedded pages for cases]]></title><description><![CDATA[You can now interact with Tines pages while working a case. For example:]]></description><link>https://www.tines.com/whats-new/embedded-pages-for-cases</link><guid isPermaLink="true">https://www.tines.com/whats-new/embedded-pages-for-cases</guid><pubDate>Tue, 12 Aug 2025 14:52:14 GMT</pubDate></item><item><title><![CDATA[Case comments rich text improvements]]></title><description><![CDATA[We've made a number of improvements to the rich text editor on case comments.]]></description><link>https://www.tines.com/whats-new/case-comments-rich-text-improvements</link><guid isPermaLink="true">https://www.tines.com/whats-new/case-comments-rich-text-improvements</guid><pubDate>Thu, 07 Aug 2025 13:19:23 GMT</pubDate></item><item><title><![CDATA[Case information card]]></title><description><![CDATA[We've added a new information card to the body of the case page. You can now quickly see who created the case, when it was created, last updated, and resolved, who last commented, and how long the case has been open.]]></description><link>https://www.tines.com/whats-new/cases-information-card</link><guid isPermaLink="true">https://www.tines.com/whats-new/cases-information-card</guid><pubDate>Fri, 01 Aug 2025 09:43:26 GMT</pubDate></item><item><title><![CDATA[Improved case action configuration]]></title><description><![CDATA[Setting up case actions just got easier. You can now search for pages and webhook actions directly when creating case actions.]]></description><link>https://www.tines.com/whats-new/improved-case-action-configuration</link><guid isPermaLink="true">https://www.tines.com/whats-new/improved-case-action-configuration</guid><pubDate>Thu, 31 Jul 2025 18:35:15 GMT</pubDate></item><item><title><![CDATA[Case template creation 2.0]]></title><description><![CDATA[Creating cases and building templates is a whole lot easier.]]></description><link>https://www.tines.com/whats-new/case-creation-templates-refresh</link><guid isPermaLink="true">https://www.tines.com/whats-new/case-creation-templates-refresh</guid><pubDate>Thu, 31 Jul 2025 16:41:01 GMT</pubDate></item><item><title><![CDATA[Cases file size limit increased to 60 MB]]></title><description><![CDATA[In an effort to continue scaling Cases, the max file size has been raised from 35 MB to 60 MB.]]></description><link>https://www.tines.com/whats-new/cases-file-size-60mb</link><guid isPermaLink="true">https://www.tines.com/whats-new/cases-file-size-60mb</guid><pubDate>Thu, 24 Jul 2025 18:23:28 GMT</pubDate></item><item><title><![CDATA[Case activity monitor]]></title><description><![CDATA[Introducing a new visual timeline for case activity — easily track progress, spot spikes, and jump to key moments without endless scrolling.]]></description><link>https://www.tines.com/whats-new/case-activity-monitor</link><guid isPermaLink="true">https://www.tines.com/whats-new/case-activity-monitor</guid><pubDate>Mon, 21 Jul 2025 10:34:37 GMT</pubDate></item><item><title><![CDATA[API to get file metadata on cases]]></title><description><![CDATA[With the new /info endpoint for case files, you can now consistently retrieve file metadata as JSON, making it easier to get file information and not just the file contents.]]></description><link>https://www.tines.com/whats-new/api-to-get-file-metadata-on-cases</link><guid isPermaLink="true">https://www.tines.com/whats-new/api-to-get-file-metadata-on-cases</guid><pubDate>Mon, 14 Jul 2025 13:14:28 GMT</pubDate></item><item><title><![CDATA[Additional Case note colors]]></title><description><![CDATA[You can use red, mint and indigo as background colors on Case notes.]]></description><link>https://www.tines.com/whats-new/additional-case-note-colors</link><guid isPermaLink="true">https://www.tines.com/whats-new/additional-case-note-colors</guid><pubDate>Tue, 01 Jul 2025 11:12:42 GMT</pubDate></item><item><title><![CDATA[Cases rich text improvements]]></title><description><![CDATA[We've made a number of improvements to the rich text editor in Cases.]]></description><link>https://www.tines.com/whats-new/cases-rich-text-improvements</link><guid isPermaLink="true">https://www.tines.com/whats-new/cases-rich-text-improvements</guid><pubDate>Tue, 01 Jul 2025 10:10:09 GMT</pubDate></item><item><title><![CDATA[Sort case fields within a case]]></title><description><![CDATA[Now you can sort case fields within each case. The setting applies for the current user and persists across to other cases.]]></description><link>https://www.tines.com/whats-new/sort-case-fields-within-a-case</link><guid isPermaLink="true">https://www.tines.com/whats-new/sort-case-fields-within-a-case</guid><pubDate>Mon, 16 Jun 2025 23:03:35 GMT</pubDate></item><item><title><![CDATA[Open case action pages in new tab]]></title><description><![CDATA[When opening a page from a case action, you can now select whether to open the page in a single window or a new tab. This setting applies to the current user for all cases within a team.]]></description><link>https://www.tines.com/whats-new/case-actions-new-tab</link><guid isPermaLink="true">https://www.tines.com/whats-new/case-actions-new-tab</guid><pubDate>Fri, 13 Jun 2025 17:48:02 GMT</pubDate></item><item><title><![CDATA[Sort case fields in case settings]]></title><description><![CDATA[You can now sort the list of case fields within the the case settings window. This helps you quickly navigate and configure a large list case fields for your team.]]></description><link>https://www.tines.com/whats-new/sorting-case-fields-setting-list</link><guid isPermaLink="true">https://www.tines.com/whats-new/sorting-case-fields-setting-list</guid><pubDate>Fri, 13 Jun 2025 04:05:59 GMT</pubDate></item><item><title><![CDATA[Direct image upload in cases notes or description]]></title><description><![CDATA[You can now paste images directly into the Cases description, note blocks and comments while in live preview mode. These images will be added to the timeline and will be automatically referenced in your content.]]></description><link>https://www.tines.com/whats-new/direct-image-upload-in-cases</link><guid isPermaLink="true">https://www.tines.com/whats-new/direct-image-upload-in-cases</guid><pubDate>Tue, 10 Jun 2025 12:58:54 GMT</pubDate></item><item><title><![CDATA[Cases group block type]]></title><description><![CDATA[We've added a new block type that makes it easier to organize your Cases. Drag and drop blocks into the new group block to name, move and hide them together. You can also add or remove blocks to a group via the Cases API .]]></description><link>https://www.tines.com/whats-new/cases-group-block-type</link><guid isPermaLink="true">https://www.tines.com/whats-new/cases-group-block-type</guid><pubDate>Mon, 09 Jun 2025 19:55:21 GMT</pubDate></item><item><title><![CDATA[Improved case activity timeline]]></title><description><![CDATA[We've redesigned the case activity timeline to improve focus and readability.]]></description><link>https://www.tines.com/whats-new/improved-case-activity-timeline</link><guid isPermaLink="true">https://www.tines.com/whats-new/improved-case-activity-timeline</guid><pubDate>Tue, 27 May 2025 16:09:48 GMT</pubDate></item><item><title><![CDATA[Case search: Name filter]]></title><description><![CDATA[A case search by default queries across the case name, description, and case ID.]]></description><link>https://www.tines.com/whats-new/case-search-name-filter</link><guid isPermaLink="true">https://www.tines.com/whats-new/case-search-name-filter</guid><pubDate>Tue, 13 May 2025 05:08:11 GMT</pubDate></item><item><title><![CDATA[Cases search: Subscribed filter]]></title><description><![CDATA[When searching across cases, use the new "Subscribed" filter to show the cases you are subscribed to.]]></description><link>https://www.tines.com/whats-new/cases-search-subscribed-filter</link><guid isPermaLink="true">https://www.tines.com/whats-new/cases-search-subscribed-filter</guid><pubDate>Wed, 07 May 2025 23:47:19 GMT</pubDate></item><item><title><![CDATA[Case requirements preview]]></title><description><![CDATA[We've added the ability to preview unmet case requirements when changing a case's status.]]></description><link>https://www.tines.com/whats-new/case-requirements-preview</link><guid isPermaLink="true">https://www.tines.com/whats-new/case-requirements-preview</guid><pubDate>Tue, 06 May 2025 15:06:24 GMT</pubDate></item><item><title><![CDATA[Comment toggle for case activity]]></title><description><![CDATA[Use the comment toggle to quickly filter the activity list. Enabling the toggle persists when switching between cases.]]></description><link>https://www.tines.com/whats-new/comment-toggle-for-case-activity</link><guid isPermaLink="true">https://www.tines.com/whats-new/comment-toggle-for-case-activity</guid><pubDate>Fri, 02 May 2025 21:25:08 GMT</pubDate></item><item><title><![CDATA[Preview a case from the case list view]]></title><description><![CDATA[When in the case list view, hover on a case to see a quick preview.]]></description><link>https://www.tines.com/whats-new/referenced-case-preview</link><guid isPermaLink="true">https://www.tines.com/whats-new/referenced-case-preview</guid><pubDate>Fri, 25 Apr 2025 23:41:09 GMT</pubDate></item><item><title><![CDATA[Increased Case block limits]]></title><description><![CDATA[Cases now supports an increased number of blocks per case. This allows you more flexibility when creating complex cases while still being able to search across all case block content.]]></description><link>https://www.tines.com/whats-new/increased-case-block-limits</link><guid isPermaLink="true">https://www.tines.com/whats-new/increased-case-block-limits</guid><pubDate>Fri, 25 Apr 2025 15:45:51 GMT</pubDate></item><item><title><![CDATA[Hidden case blocks]]></title><description><![CDATA[You can now hide case blocks from the body of a case.]]></description><link>https://www.tines.com/whats-new/cases-hidden-blocks</link><guid isPermaLink="true">https://www.tines.com/whats-new/cases-hidden-blocks</guid><pubDate>Fri, 18 Apr 2025 11:29:54 GMT</pubDate></item><item><title><![CDATA[Rich text comments in Cases]]></title><description><![CDATA[We have added rich text to case comments, allowing users to view and edit rendered Markdown when commenting within a case.]]></description><link>https://www.tines.com/whats-new/rich-text-comments-in-cases</link><guid isPermaLink="true">https://www.tines.com/whats-new/rich-text-comments-in-cases</guid><pubDate>Thu, 17 Apr 2025 11:42:35 GMT</pubDate></item><item><title><![CDATA[Collapse objects within case code snippet]]></title><description><![CDATA[Objects within a code snippet block can be collapsed, copied, and configured to line wrap.]]></description><link>https://www.tines.com/whats-new/collapse-objects-within-cases-code-snippet</link><guid isPermaLink="true">https://www.tines.com/whats-new/collapse-objects-within-cases-code-snippet</guid><pubDate>Tue, 15 Apr 2025 18:27:10 GMT</pubDate></item><item><title><![CDATA[Reordering of blocks within the case table of contents]]></title><description><![CDATA[You can now drag to reorder case blocks within the Cases table of contents]]></description><link>https://www.tines.com/whats-new/drag-and-drop-reordering-for-cases-table-of-contents</link><guid isPermaLink="true">https://www.tines.com/whats-new/drag-and-drop-reordering-for-cases-table-of-contents</guid><pubDate>Tue, 15 Apr 2025 14:04:01 GMT</pubDate></item><item><title><![CDATA[Case action button parameters]]></title><description><![CDATA[Case action buttons now support setting specific query parameters. These parameters can be used to pass case data to the subsequent webhook or page when the buttons are clicked.]]></description><link>https://www.tines.com/whats-new/case-button-query-parameter</link><guid isPermaLink="true">https://www.tines.com/whats-new/case-button-query-parameter</guid><pubDate>Fri, 11 Apr 2025 07:59:06 GMT</pubDate></item><item><title><![CDATA[Additional case blocks]]></title><description><![CDATA[We've added four new block types to cases. You can now embed the case details as individual blocks within your case. These new case blocks include:]]></description><link>https://www.tines.com/whats-new/additional-case-blocks-2</link><guid isPermaLink="true">https://www.tines.com/whats-new/additional-case-blocks-2</guid><pubDate>Thu, 10 Apr 2025 16:04:45 GMT</pubDate></item><item><title><![CDATA[Improvements to cases, records, dashboards experience]]></title><description><![CDATA[We've made a number of improvements to increase the usability of cases, records, and dashboards:]]></description><link>https://www.tines.com/whats-new/improved-cases-experience</link><guid isPermaLink="true">https://www.tines.com/whats-new/improved-cases-experience</guid><pubDate>Thu, 10 Apr 2025 16:02:18 GMT</pubDate></item><item><title><![CDATA[Cases table of contents 2.0]]></title><description><![CDATA[Quickly navigate throughout your case with the new table of contents. This feature includes a number of enhancements:]]></description><link>https://www.tines.com/whats-new/cases-table-of-contents-2-0</link><guid isPermaLink="true">https://www.tines.com/whats-new/cases-table-of-contents-2-0</guid><pubDate>Thu, 10 Apr 2025 15:13:38 GMT</pubDate></item><item><title><![CDATA[Mark notes "sensitive" within a case]]></title><description><![CDATA[Case notes can now be marked as sensitive. Notes of this type will not be included in exported PDFs.]]></description><link>https://www.tines.com/whats-new/sensitive-notes-in-cases</link><guid isPermaLink="true">https://www.tines.com/whats-new/sensitive-notes-in-cases</guid><pubDate>Thu, 10 Apr 2025 11:24:36 GMT</pubDate></item><item><title><![CDATA[Cases file annotations]]></title><description><![CDATA[We've added annotations to files with the Cases file block. Now users can write, edit and view annotations describing files contained within a file block.]]></description><link>https://www.tines.com/whats-new/cases-file-annotations</link><guid isPermaLink="true">https://www.tines.com/whats-new/cases-file-annotations</guid><pubDate>Wed, 09 Apr 2025 16:10:24 GMT</pubDate></item><item><title><![CDATA[Mention files within a case]]></title><description><![CDATA[We've added the ability to mention and download files that are attached to a case directly in the case description, note or comment.]]></description><link>https://www.tines.com/whats-new/mentioning-files-in-cases</link><guid isPermaLink="true">https://www.tines.com/whats-new/mentioning-files-in-cases</guid><pubDate>Tue, 08 Apr 2025 15:36:59 GMT</pubDate></item><item><title><![CDATA[Case list enhancements]]></title><description><![CDATA[We've added a number of enhancements to our Cases list view, designed to help you navigate and filter Cases more efficiently. Additional filters:]]></description><link>https://www.tines.com/whats-new/cases-list-enhancements</link><guid isPermaLink="true">https://www.tines.com/whats-new/cases-list-enhancements</guid><pubDate>Thu, 03 Apr 2025 13:40:50 GMT</pubDate></item><item><title><![CDATA[Inline case actions]]></title><description><![CDATA[We have added the ability to mention and run a case action directly within a case description or note.]]></description><link>https://www.tines.com/whats-new/inline-case-actions</link><guid isPermaLink="true">https://www.tines.com/whats-new/inline-case-actions</guid><pubDate>Mon, 31 Mar 2025 09:39:28 GMT</pubDate></item><item><title><![CDATA[Cases rich text editor]]></title><description><![CDATA[We have added a live preview mode to Case descriptions and notes, allowing users to view and edit Markdown as rich text.]]></description><link>https://www.tines.com/whats-new/cases-rich-text-editor</link><guid isPermaLink="true">https://www.tines.com/whats-new/cases-rich-text-editor</guid><pubDate>Thu, 27 Mar 2025 16:30:25 GMT</pubDate></item><item><title><![CDATA[Cases tag manager]]></title><description><![CDATA[The Cases settings modal now includes a Tags section for your team's currently available tags. Here you can create, edit, and delete tags, as well as search for cases associated with them.]]></description><link>https://www.tines.com/whats-new/cases-tag-manager</link><guid isPermaLink="true">https://www.tines.com/whats-new/cases-tag-manager</guid><pubDate>Wed, 26 Mar 2025 18:00:00 GMT</pubDate></item><item><title><![CDATA[Collapsible case blocks]]></title><description><![CDATA[You can now collapse and expand individual case blocks or all blocks at once.]]></description><link>https://www.tines.com/whats-new/collapsible-case-blocks</link><guid isPermaLink="true">https://www.tines.com/whats-new/collapsible-case-blocks</guid><pubDate>Tue, 18 Mar 2025 14:40:00 GMT</pubDate></item><item><title><![CDATA[Linked case preview]]></title><description><![CDATA[When hovering over case mentions or linked cases, you will be presented with a preview of the linked case. You can also click through to the case.]]></description><link>https://www.tines.com/whats-new/case-preview-tooltips</link><guid isPermaLink="true">https://www.tines.com/whats-new/case-preview-tooltips</guid><pubDate>Fri, 14 Mar 2025 17:30:00 GMT</pubDate></item><item><title><![CDATA[Save list or board display preference with case view]]></title><description><![CDATA[The display mode, list or board, is now included with your saved case view. Additionally, the URL includes a "list" or "board" parameter to specify the desired display mode.]]></description><link>https://www.tines.com/whats-new/cases-saved-views-display-preference</link><guid isPermaLink="true">https://www.tines.com/whats-new/cases-saved-views-display-preference</guid><pubDate>Thu, 06 Mar 2025 15:38:45 GMT</pubDate></item><item><title><![CDATA[Cases file attachment block]]></title><description><![CDATA[File attachment blocks are now available in Cases. You can attach both visual and non-visual files to a case and display them in a dedicated block, similar to case notes. They’re accessible from both the Cases page UI and creation flow, allowing you to conveniently organize all relevant files in a single, easy-to-navigate location.]]></description><link>https://www.tines.com/whats-new/case-file-attachment-block</link><guid isPermaLink="true">https://www.tines.com/whats-new/case-file-attachment-block</guid><pubDate>Fri, 28 Feb 2025 16:15:00 GMT</pubDate></item><item><title><![CDATA[Cases cycle buttons]]></title><description><![CDATA[We've added buttons to cycle between Cases assigned to the active user to the Cases page header.]]></description><link>https://www.tines.com/whats-new/cases-cycle-buttons</link><guid isPermaLink="true">https://www.tines.com/whats-new/cases-cycle-buttons</guid><pubDate>Tue, 18 Feb 2025 17:00:00 GMT</pubDate></item><item><title><![CDATA[Paste from spreadsheets to Markdown]]></title><description><![CDATA[Content pasted from spreadsheets will now automatically be converted to Markdown tables.]]></description><link>https://www.tines.com/whats-new/paste-from-spreadsheets-to-markdown</link><guid isPermaLink="true">https://www.tines.com/whats-new/paste-from-spreadsheets-to-markdown</guid><pubDate>Wed, 05 Feb 2025 00:00:00 GMT</pubDate></item><item><title><![CDATA[API endpoint for listing fields from a case input]]></title><description><![CDATA[We’ve introduced a new endpoint in the Cases API that lets users retrieve a list of captured fields from a case input. Read more in our API documentation .]]></description><link>https://www.tines.com/whats-new/api-endpoint-for-listing-fields-of-a-case-input</link><guid isPermaLink="true">https://www.tines.com/whats-new/api-endpoint-for-listing-fields-of-a-case-input</guid><pubDate>Thu, 30 Jan 2025 00:00:00 GMT</pubDate></item><item><title><![CDATA[Case notes]]></title><description><![CDATA[Notes are now available in cases, making it easy to highlight key points and important content with color. Notes can be added manually, via the API, or through case templates for greater flexibility.]]></description><link>https://www.tines.com/whats-new/case-notes</link><guid isPermaLink="true">https://www.tines.com/whats-new/case-notes</guid><pubDate>Tue, 28 Jan 2025 13:00:00 GMT</pubDate></item><item><title><![CDATA[Cases search UI refresh]]></title><description><![CDATA[We’ve improved Cases search and filtering to make it easier to use and navigate. The new design provides a simpler UI, with better access to filters and saved views. You’ll find it on the case list page, dashboard configuration modal, and linked cases modal.]]></description><link>https://www.tines.com/whats-new/cases-search-ui-refresh</link><guid isPermaLink="true">https://www.tines.com/whats-new/cases-search-ui-refresh</guid><pubDate>Wed, 15 Jan 2025 14:10:00 GMT</pubDate></item><item><title><![CDATA[Reordering Case actions]]></title><description><![CDATA[You can now reorder actions within a Case alphabetically, by most recently added, or in a custom order by dragging the actions.]]></description><link>https://www.tines.com/whats-new/reordering-case-actions</link><guid isPermaLink="true">https://www.tines.com/whats-new/reordering-case-actions</guid><pubDate>Thu, 19 Dec 2024 14:30:00 GMT</pubDate></item><item><title><![CDATA[Cases list mobile view]]></title><description><![CDATA[We've improved the case list experience on mobile devices. You can now:]]></description><link>https://www.tines.com/whats-new/cases-list-mobile-view</link><guid isPermaLink="true">https://www.tines.com/whats-new/cases-list-mobile-view</guid><pubDate>Tue, 10 Dec 2024 12:15:00 GMT</pubDate></item><item><title><![CDATA[Linked case templates]]></title><description><![CDATA[Case templates now link to storyboard actions, automatically updating all connected actions when the template changes.]]></description><link>https://www.tines.com/whats-new/linked-case-templates</link><guid isPermaLink="true">https://www.tines.com/whats-new/linked-case-templates</guid><pubDate>Wed, 04 Dec 2024 16:00:00 GMT</pubDate></item><item><title><![CDATA[Improved linked Case search]]></title><description><![CDATA[Linked Case search now supports the full range of case search filters, making it easier to find relevant cases.]]></description><link>https://www.tines.com/whats-new/improved-linked-case-search</link><guid isPermaLink="true">https://www.tines.com/whats-new/improved-linked-case-search</guid><pubDate>Mon, 25 Nov 2024 10:30:00 GMT</pubDate></item><item><title><![CDATA[Cases mobile view]]></title><description><![CDATA[We’ve optimized the Case page UI for mobile devices to make it easier to review information, take quick actions, and resolve cases on the go. You can now:]]></description><link>https://www.tines.com/whats-new/cases-mobile-view</link><guid isPermaLink="true">https://www.tines.com/whats-new/cases-mobile-view</guid><pubDate>Tue, 19 Nov 2024 14:05:00 GMT</pubDate></item><item><title><![CDATA[Directly export case list]]></title><description><![CDATA[You can now export a CSV of the filtered case list directly from your browser. This export option is available for up to 1000 cases - for larger lists you can still use the email export option.]]></description><link>https://www.tines.com/whats-new/directly-export-case-list</link><guid isPermaLink="true">https://www.tines.com/whats-new/directly-export-case-list</guid><pubDate>Wed, 13 Nov 2024 12:00:00 GMT</pubDate></item><item><title><![CDATA[Order columns and specify fields in Cases list table]]></title><description><![CDATA[You can now re-order the columns in the cases list table. You also are able to specify case fields as  additional columns.]]></description><link>https://www.tines.com/whats-new/case-fields-in-cases-list-table</link><guid isPermaLink="true">https://www.tines.com/whats-new/case-fields-in-cases-list-table</guid><pubDate>Tue, 05 Nov 2024 14:30:00 GMT</pubDate></item><item><title><![CDATA[Assigned user Case cycling]]></title><description><![CDATA[We've added the ability to cycle between Cases assigned to the active user through the command bar (opened using ⌘ + k on Mac and ctrl + k on Windows).]]></description><link>https://www.tines.com/whats-new/assigned-user-case-cycling</link><guid isPermaLink="true">https://www.tines.com/whats-new/assigned-user-case-cycling</guid><pubDate>Tue, 05 Nov 2024 13:30:00 GMT</pubDate></item><item><title><![CDATA[Improved Case Records functionality]]></title><description><![CDATA[We've added more functionality to the case records table. You can now hide columns, reorder columns and filter records through search queries.]]></description><link>https://www.tines.com/whats-new/improved-case-records-functionality</link><guid isPermaLink="true">https://www.tines.com/whats-new/improved-case-records-functionality</guid><pubDate>Fri, 01 Nov 2024 13:00:00 GMT</pubDate></item><item><title><![CDATA[Case deletion]]></title><description><![CDATA[We have added the ability to delete a Case from the UI. This option is permitted by team admins and users with the CASE_DELETE permission. It is available from the Case page and the Cases list page. You can also delete multiple Cases at once via the bulk actions toolbar on the Cases list page.]]></description><link>https://www.tines.com/whats-new/case-deletion</link><guid isPermaLink="true">https://www.tines.com/whats-new/case-deletion</guid><pubDate>Wed, 16 Oct 2024 23:00:00 GMT</pubDate></item><item><title><![CDATA[Updating Case saved view]]></title><description><![CDATA[We've added the ability to update Case saved view filters for searching in the Cases page!  You can now update a view directly from the dropdown menu or you update a view through a list of your saved views.]]></description><link>https://www.tines.com/whats-new/updating-case-saved-view</link><guid isPermaLink="true">https://www.tines.com/whats-new/updating-case-saved-view</guid><pubDate>Fri, 11 Oct 2024 14:57:00 GMT</pubDate></item><item><title><![CDATA[Response time SLAs]]></title><description><![CDATA[Response time SLAs can now be assigned to cases based on their priority level.]]></description><link>https://www.tines.com/whats-new/response-time-sla</link><guid isPermaLink="true">https://www.tines.com/whats-new/response-time-sla</guid><pubDate>Mon, 30 Sep 2024 14:00:00 GMT</pubDate></item><item><title><![CDATA[Case multiple file uploads]]></title><description><![CDATA[You can now upload multiple files at once to your cases.]]></description><link>https://www.tines.com/whats-new/case-multiple-file-uploads</link><guid isPermaLink="true">https://www.tines.com/whats-new/case-multiple-file-uploads</guid><pubDate>Thu, 19 Sep 2024 13:00:00 GMT</pubDate></item><item><title><![CDATA[Dashboard chart color palettes]]></title><description><![CDATA[You can now choose from a range of color palettes to style dashboard charts.]]></description><link>https://www.tines.com/whats-new/dashboard-chart-color-palettes</link><guid isPermaLink="true">https://www.tines.com/whats-new/dashboard-chart-color-palettes</guid><pubDate>Wed, 18 Sep 2024 23:00:00 GMT</pubDate></item><item><title><![CDATA[Case timeline filtering]]></title><description><![CDATA[You can now select which type of activities are visible in the Case timeline and how they are sorted.]]></description><link>https://www.tines.com/whats-new/case-timeline-filtering</link><guid isPermaLink="true">https://www.tines.com/whats-new/case-timeline-filtering</guid><pubDate>Wed, 18 Sep 2024 13:00:00 GMT</pubDate></item><item><title><![CDATA[Case filtering: Combine tags conditionally with OR logic]]></title><description><![CDATA[Enhance your case filtering capabilities by holding down the shift key while selecting tags. This allows you to selectively filter with tags A or B, providing greater flexibility in filtering cases.]]></description><link>https://www.tines.com/whats-new/case-filtering-combine-tags-conditionally-with-or-logic</link><guid isPermaLink="true">https://www.tines.com/whats-new/case-filtering-combine-tags-conditionally-with-or-logic</guid><pubDate>Fri, 01 Dec 2023 00:00:00 GMT</pubDate></item></channel></rss>