You now have more control over who can do what in Cases. We've expanded the permissions so you can assign specific capabilities to each role, rather than relying on a single, broad "manage cases" permission.

When creating or editing custom roles, you can now grant access to individual case components:

• Cases – create, update, set status, update tags, update priority, and override closure conditions

• Templates – create, update, and delete

• Statuses – create, update, and delete

• Fields – create, update, and delete

• Field values – create, update, and delete

• Case links – create and delete

• Case records – create and delete

• SLAs – create, update, and delete

• Webhooks – create, update, and delete

• Subscribers – create and delete

• Assignees – update

• Comment reactions – create and delete