We'll revisit the "Create a case via story" exercise, focusing this time on how to formulate the case closure requirement option.
Closure requirements ensure that specific conditions must be met before a case can be closed, like requiring approval, completing a checklist, or verifying that all linked records are resolved. Setting these requirements programmatically ensures consistency and prevents cases from being closed prematurely.
In this exercise, let's take a look at how to create a case with a case closure requirement via the case tool option.
🖐️ Try this: Create a case with closure requirements via story
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