Fine-grained permissions for Cases

You now have more control over who can do what in Cases. We've expanded the permissions so you can assign specific capabilities to each role, rather than relying on a single, broad "manage cases" permission.

When creating or editing custom roles, you can now grant access to individual case components:

• Cases – create, update, set status, update tags, update priority, and override closure conditions

• Templates – create, update, and delete

• Statuses – create, update, and delete

• Fields – create, update, and delete

• Field values – create, update, and delete

• Case links – create and delete

• Case records – create and delete

• SLAs – create, update, and delete

• Webhooks – create, update, and delete

• Subscribers – create and delete

• Assignees – update

• Comment reactions – create and delete