Can you give me access to this report? Why did this lead go to the wrong rep? Can we add a field? RevOps answers the same requests from sales, marketing, and success, often in Slack threads that are hard to track.
With Tines 3B, you can build a helpdesk made for RevOps, add to the ticketing system you already use, or create the internal tools your sellers keep asking for. You decide which requests are handled on their own, which need approval, and which go to someone on the team. Requests are answered from your CRM and documentation, and the rest arrive with the context already gathered.
How it works
Requests come in through Slack, a form, or your ticketing system.
Featured build
RevOps case management system with AI assistant and Slack integration
An AI-enhanced case management system that lets employees submit requests to RevOps, get instant answers from a knowledge base and past cases, and tracks resolution through an app instead of scattered emails. The workflow routes cases intelligently across RevOps sub-teams, prevents duplicates, and allows requesters and RevOps staff to manage cases and reply via Slack or a dedicated web interface. It logs AI-assisted resolutions to measure deflection and improve future answers.
Related use cases
Lead management, enrichment, and routingLeads enriched, scored, and routed by your rules.
GTM system hygieneDuplicates, missing fields, and stale records, with your CRM kept accurate as new data comes in.
Forecasting and pipeline analyticsPipeline, risk flags, and forecasts, with views built on live CRM data.
Deal desk and commercial approvalsDiscounts, terms, and exceptions, with each approval on record.
Revenue risk detection and retentionUsage drops, health scores, and renewal dates, with at-risk accounts flagged while there’s still time to act.
Customer onboarding and handoverDeal context, kickoff tasks, and owners, with context carried from sales to success.