Build an employee-facing IT help desk intake workflow. The goal: a person opens a web form, describes their problem and picks a category and severity, and the workflow files a ticket routed to the right team and announces it in a team chat channel. Trigger it with two HTTP routes, both gated to space members so requests carry a signed-in email: A GET route serving a branded web form (name, email prefilled from the signed-in account but editable, a title, a description, a required category, and a severity). The page renders immediately, POSTs its data as JSON to the submit endpoint, and shows the created ticket (or an inline error). A POST API route that receives the form submission, validates and length-checks the body, rejects oversized or invalid input with a 400, and derives routing deterministically (no AI): team from the chosen category, and a priority mapped from severity (Critical→P1 down to Low→P4). Then create the ticket in an issue tracker — use Jira, or your team's tracker — mapping the title, description, priority, and category/team into the issue. Return the created issue key and a link back to the form. Make this step reliable: retry transient failures with backoff, and if creation ultimately fails, write the ticket to a durable dead-letter store so nothing is ever lost and give the submitter a graceful "saved, filing shortly" reference. Finally, post the new ticket to a chat channel — use Slack, or your team's chat tool — with the issue key, team, priority, and a one-line summary; and when a ticket was dead-lettered, post an alert instead so a human can file it manually. Style the form nicely and keep the whole flow rule-based — no model/AI connector needed. Tools used: Jira, Slack