What’s new
Real product velocity. See what we’ve shipped—this week, and every week.
999 updates
IP access control for your tenant
Admin
rawendrawformula tagsFormulas
Functions for hybrid RSA/AES encryption
Formulas
More mention types in cases and change requests
General UI
Configurable Login Notice
Admin
Case actions improvements
Cases
Response time reporting in HTTP Request Action
ActionsUser authentication session updates
Admin
Dive Deep with the new Action Performances Tab
Reporting
Expiring records
Records and dashboards
Large text Record field type
Records and dashboards
Custom profile pictures
General UI
Case MTTR/MTTA on dashboards
CasesSee who else is actively present on a Case with you
Cases
Our API now supports groups
API
Case comment reactions
CasesHTTP Request Action retries without notification
ActionsText validator functions and
MIME_HEADER_DECODEFormulasCase list relative time filtering
CasesRename actions inline
Actions
April 202413 updates
March 202417 updates