The list view allows you to see all your cases in one place and manage them efficiently. It helps you quickly identify what needs attention and keep track of progress across multiple cases. Key features of the list view include:
Sorting: Arrange cases by status, priority, or SLA to focus on the most urgent or important tasks first.
Filtering: Narrow down the list to only show cases that matter to you, such as those assigned to you or belonging to a specific group.
Views: Switch between predefined or custom views to organize cases by team, workflow, or any other criteria.
Table settings and display toggle: Switch between list and board layouts using the display toggle. Open table settings to control the view density (normal or compact), choose which columns appear, and reorder them.
Quick actions: Hover over a case to mark it as done, assign it, or open it in Workbench. You can also apply tags and navigate to related records without leaving the list.
Mastering the list view helps you stay on top of your workload, quickly spot high-priority items, and manage cases across your team.
✋ Try this: Navigate the list view
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