Open Cases in Workbench permission

You can now restrict who can open cases in Workbench with a new permission: Open cases in Workbench, found under Cases > AI in your role settings.

More "Cases" updates

Track cases with change control in the storyboard
Change control, CasesJuly 20, 2026
Formula support for case details
Cases, StoryboardJuly 20, 2026
Visually create cases in the storyboard
Cases, StoryboardJuly 20, 2026
Create cases from a template via the API
Cases, APIJuly 15, 2026

Other recent updates

Control time granularity in dashboard charts
Records and dashboardsJuly 27, 2026
Dashboard draft and edit mode
Records and dashboardsJuly 27, 2026
AI web search
AI in TinesJuly 24, 2026
Apps analytics in chat
AppsJuly 23, 2026

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More "Cases" updates

Track cases with change control in the storyboard

Formula support for case details

Visually create cases in the storyboard

Create cases from a template via the API

Other recent updates

Control time granularity in dashboard charts

Dashboard draft and edit mode

AI web search

Apps analytics in chat

Built by you,powered by Tines

Built by you,
powered by Tines