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Custom case SLA time frames
Cases
|
July 29, 2024
You can now set custom SLA time frames on cases.
More "Cases" updates
Track cases with change control in the storyboard
Change control, Cases
|
July 20, 2026
Formula support for case details
Cases, Storyboard
|
July 20, 2026
Visually create cases in the storyboard
Cases, Storyboard
|
July 20, 2026
Create cases from a template via the API
Cases, API
|
July 15, 2026
Other recent updates
Control time granularity in dashboard charts
Records and dashboards
|
July 27, 2026
Dashboard draft and edit mode
Records and dashboards
|
July 27, 2026
AI web search
AI in Tines
|
July 24, 2026
Apps analytics in chat
Apps
|
July 23, 2026
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