Legal intake and matter management

One front door for legal requests, with each matter routed, tracked, and closed your way.

Requests reach legal through internal messaging apps, email, hallway conversations, and forwarded threads. Nobody can see what’s open, who owns it, or how long it’s been waiting, and the team spends time chasing context instead of giving advice.

With Tines 3B, you build intake the way your team works, whether that’s a request form that asks the right questions, a triage queue for each practice area, or a matter tracker your business partners can check themselves. You decide what’s captured, how requests are prioritized, and who picks them up. Routine questions can be answered from your own guidance, and the rest reach a lawyer with the details already gathered.

How it works

  1. Requests come in through Slack, email, or a form, with the details your team needs captured up front.

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Featured build

IT ticket intake and triage workflow with Jira routing

This workflow centralizes IT support requests through a single web form that captures issue details, validates input, routes tickets to the correct team based on category, creates Jira issues with mapped priorities, and posts notifications to Slack. It includes dead-letter handling to ensure no ticket is lost if Jira is unavailable. IT teams receive complete, pre-routed tickets while employees get immediate confirmation and tracking links.

Related use cases

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