Ticketing
Ensure consistency across your ticketing and project management tools
From incidents and alerts to customer requests to managing your software development lifecycle, we got you covered. Discover unique ways to enrich and align systems across your enterprise stack.
Featured stories
Analyze quality of tickets in ServiceNowAnalyze ServiceNow tickets to assess the effectiveness and efficiency of the SOC. Measure ticket resolution state, closure comments, and verbosity of content in certain fields.Tools: ServiceNow
Correlate data across Jira issuesSearch Jira issues for specified text in title, description, or all text fields. If a ticket matches criteria, update description with new info. If no match, create new ticket.Tools: Jira Software
Process CrowdStrike detections, check hashes in VirusTotal, and create tickets in IRISProcess CrowdStrike EPP alerts, examining its behavior and checking process hashes in VirusTotal. Document findings in an IRIS ticket and add any identified IOCs.Tools: CrowdStrike, IRIS, VirusTotal
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Enrich files and URLs with PolySwarmEnrich file hash and URL indicators with PolySwarm threat intelligence as a standalone flow or attached to a Tines Case, with optional URL detonation for the latest threat data.Tools: PolySwarm
Track dbt pipeline failures in Jira and notify via Microsoft TeamsAutomatically receives dbt run failure notifications via webhook, retrieves detailed failure information from dbt, checks for existing Jira issues related to the failed job, and either creates a new issue or adds a comment to an existing one. Uses AI to summarize failures and notifies the team via Microsoft Teams.Tools: Jira Software, Microsoft Teams
Create Tines Cases for Netskope DLP Incidents using the AI Agent actionRetrieve DLP incidents from Netskope and generate individual Tines Cases using the AI Agent action.Tools: Netskope
Detect deepfakes with Reality Defender and triage in JiraAnalyze uploaded files for deepfakes using Reality Defender, enrich results with Twilio phone and EmailRep email intelligence, then create Jira tickets, Cases, and Slack alerts for suspicious submissions.Tools: EmailRep, Reality Defender, Slack, TwilioEnrich files and URLs with PolySwarmEnrich file hash and URL indicators with PolySwarm threat intelligence as a standalone flow or attached to a Tines Case, with optional URL detonation for the latest threat data.Tools: PolySwarm
Intake and analyze automation requests with agents and casesCapture automation requests through an interactive AI chatbot, analyze and classify them using a Tines AI Agent, log results to cases and records, and notify the team via Slack.Tools: BambooHR, Slack, Tines
Manage and classify ICT incidents for DORA compliance with casesCapture ICT incidents via a Tines page, automatically classify severity per DORA Articles 15 & 16, store audit records, create cases with acknowledgment and escalation buttons, and notify compliance teams.
Monitor cases across multiple teams in TinesProvide a unified dashboard for admins or MSSPs to monitor and filter cases across all customer teams (tenants), eliminating the need to switch between different views.Tools: Tines
Suspend users in 1Password from SIEM alerts enriched with an AI agentReceive SIEM alerts about suspicious user activity, enrich the context with AI analysis to determine risk level, and automatically suspend or reactivate 1Password user accounts with full case management tracking.Tools: 1Password, AbuseIPDB, Tines, VirusTotal
Approve and auto deploy cosmetic Tines story changesCompare live and draft Tines story versions via webhook, automatically approve and push superficial changes, and clean up drafts to streamline the change control process.Tools: TinesTrack dbt pipeline failures in Jira and notify via Microsoft TeamsAutomatically receives dbt run failure notifications via webhook, retrieves detailed failure information from dbt, checks for existing Jira issues related to the failed job, and either creates a new issue or adds a comment to an existing one. Uses AI to summarize failures and notifies the team via Microsoft Teams.Tools: Jira Software, Microsoft Teams
Triage CISA vulnerabilities using Slack interactivity buttonsFetch CISA Known Exploited Vulnerabilities (KEVs), filter for vulnerabilities added today, convert them to markdown format, send each one to Slack with interactive buttons for triage, and create Tines cases when users submit the intake form.Tools: CISA, Slack
Customer focus
How Turo aligns teams across platforms
Turo went from spending too much time manually creating and populating Jira tickets to exchange information, to automating that information exchange. This saves between 15-45 min per investigation.
Manage Jira issues via SlackbotCreate, manage, update, close, and reopen Jira issues through multiple Slack modals via Slackbot.Tools: Jira Software, Slack
Create & manage incident communications with Slack and JiraThis Story allows teams to create and manage incident communication directly through Slack. It can create Slack channels for communications, and sync conversation backups to a Jira ticket for long-term preservation.Tools: Jira Software, Slack
Customer focus
Snowflake reimagines case management with Tines
“We’ve calculated that we’ve saved about 10 hours per day with alert correlation and enrichment.”
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