Monitor Zendesk tickets for SLA breaches and alert in Slack and PagerDuty

Monitor tickets in Zendesk and process them for potential SLA breaches. Extract ticket information, add tags, notify Slack, and trigger PagerDuty alerts when specific conditions are met.

Tools

PagerDuty, Slack, Zendesk

Community author

Hrishikesh Kokate (Netlify)

How it works

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