Attach a file to a case.



Parameter Description
filename The name of the file to be added to the case.
file_contents Base64 encoded file contents to attach to the case.
value Optional The value of the comment to be added to the case. Supports markdown and mentioning users. To mention a user, use the notation <@user-2435>, replacing '2435' with the user ID.
author_email Optional The email of the user attaching the file to the case.
Path Parameter Description
case_id ID of the case.

Sample request

curl -X POST \
  https://<<META.tenant.domain>>/api/v1/cases/<<case_id>>/files \
  -H 'content-type: application/json' \
  -H 'Authorization: Bearer <<CREDENTIAL.tines_api_key>>' \
  -d '{
        "filename": "Name of file",
        "file_contents": "QmFzZTY0IGVuY29kZWQgZlsZSBjb250ZW50cw==",
        "value": "This is a comment alongside a file attachment."


A successful request will return a JSON object describing the action taken on the case - file_attached in this instance.

Field description

Parameter Description
case_id The case ID.
id The ID of the record with the file attached to the case.
action The action taken on the case - file_attached or file_attached_and_commented in this instance.
value The comment added alongside file.
user Details of the user who attached the file - id, first & last name, email & avatar url.

Sample response

  "case_id": 42,
  "id": 7508,
  "value": "This is a comment alongside a file",
  "user": {
    "id": 1,
    "first_name": "Jane",
    "last_name": "Doe",
    "email": "",
    "avatar_url": ""
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