Add a reaction


⚠️ Note
This API endpoint has been deprecated, please update to the latest version.

Add a reaction to a comment.



Parameter Description
value The value of the reaction to be added to the comment (supported reaction values: +1, -1, eyes, heart, white_check_mark).
Path Parameter Description
case_id ID of the case
comment_id ID of the comment

Sample request

curl -X POST \
  https://<<META.tenant.domain>>/api/v1/cases/<<case_id>>/comments/<<comment_id>>/add_reaction \
  -H 'content-type: application/json' \
  -H 'Authorization: Bearer <<CREDENTIAL.tines_api_key>>' \
  -d '{
        "value": "heart"


A successful request will return a JSON object describing the updated comment with the reaction added for the authenticated user.

Field description

Parameter Description
case_id The case ID.
id The ID of the record with the comment attached to the case.
action The action taken on the case - commented in this instance.
value The comment's value.
user Details of the user who created the comment - id, first & last name, email & avatar url.
reactions An array of objects describing the reactions and their reactants on the comment.

Sample response

  "case_id": 42,
  "id": 126,
  "action": "COMMENTED",
  "value": "Comment value",
  "user": {
    "user_id": "1",
    "first_name": "John",
    "last_name": "Smith",
    "email": "",
    "avatar_url": ""
  "reactions": [
      "emoji": ":heart:",
      "reactants": [
          "user_id": 1,
          "user_name": "John Smith",
          "reacted_at": "2024-03-12T10:06:38+00:00"
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