Type | Case time | SLA time | Met SLA? |
---|---|---|---|
TTD | To be updated with TTD time | 60 min | To be updated with TTD SLA result |
TTR | To be updated with TTR time | 4 hr | To be updated with TTR SLA result |
CrowdStrike detection received: View details below for further detection, behavior, and IP enrichment information.
Go to Runbook
Field | Value |
---|---|
Impact | Medium |
Resolution | In progress |
Closure comments |
Investigate, remediate, and report on an incident in a collaborative workspace with Tines’ powerful, intuitive case management.
Capture data across workflows to report on this in a consistent, structured format.
Monitor and report on workflow performance with cases and records in one location.
Bring humans into the loop when it matters for your business while workflows run to capture the rest. Cases make it easy to work on incident response and create an audit trail of the resolution.
Automation often involves other teams – DevOps, IT, HROps – who work in other systems. Effectively collaborate across those systems and teams using cases.