Investigate, remediate, and report on an incident in a collaborative workspace.
Bring humans into the loop when it matters for your business while workflows run to capture the rest. Cases make it easy to work on incident response and create an audit trail of the resolution.
Automation often involves other teams – DevOps, IT, HROps – who work in other systems. Effectively collaborate across those systems and teams using cases.
Extract data to analyze, aggregate, and report case outcomes to key stakeholders.
Engineers, analysts, and leaders understand how to interact with cases and records.
From creation to search to correlating information – the experience feels instantaneous.
Connect cases with any workflow, record, page, or API in a familiar way – through the storyboard.