Create cases from a template via the API

Cases, API
Daire Finn

The Create case API now supports a template_id parameter:

  • Provide the ID of a specific template.

  • Tines automatically fills in the template's values when the case is created.

  • Any values you define in the request override the template's defaults.

Use the List case templates API, or right-click any template from the template manager, to find the ID of the template you want. Then create a case using that template directly via the API. No need to open the storyboard.

Daire Finn

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