What’s new
Real product velocity. See what we’ve shipped—this week, and every week.
1041 updates
Multiple dashboard snapshots
Records and dashboards
Bulk link cases to a specific case
Cases
Get contextual help where you need it
General UI
Cases HTML block
Cases
Reorder case statuses
Cases
Tunnel support for custom AI providers
AI in Tines
Pre‑populate Workbench chat via URL
AI in Tines
Auto generate formulas
Formulas
Idle timeout support in chat mode
AI in Tines
AI Agent action monitoring
AI in Tines
Median aggregation function for dashboards
Records and dashboards
Auto generate change request descriptions
Change control
Option to always open cases in a new tab
CasesNew
JWK_TO_PEMandPEM_TO_JWKfunctionsFormulas
Action metadata includes pending_duration
Actions
Code Analyst available in AI Agent actions
AI in TinesAccept all incoming changes
Change control
Add API support for saving story runs
API
Case list columns included in saved view
CasesNew
JWT_DECODEfunctionFormulas
September 202523 updates
August 202530 updates