What’s new
Real product velocity. See what we’ve shipped—this week, and every week.
1023 updates
Testing story runs
Story management
Team ID header included in HTTP requests
Actions
Rich text callouts in Cases
Cases
Static external ID for role-based AWS credentials
Credentials and resources
Toggle event payloads order in the events console
Storyboard
Using tools from MCP servers in AI Agent actions
AI in Tines
Text change highlighting
Change control
Improved case search and saved views
Cases
AI Agent actions in Slack
AI in Tines
October template update
Templates
October connect flow update
Credentials and resources
Update Record Type API
Records and dashboards
Manually create a record within a Record Type
Records and dashboards
Branding controls for Pages
Pages
Configure headers for the AWS Bedrock AI provider
AI in Tines
Filter case parameters by specific time range
Cases
AI Agent action - JSON schema builder
AI in Tines
Authentication settings redesign
Admin
Configure headers and base URL for the Anthropic AI provider
AI in TinesSend to story input action now includes metadata about the calling Story
Storyboard
November 202520 updates
October 202515 updates