Custom model settings for AI providers

AI in Tines
Yannick Gloster
Harvey Gleeson

Tenant owners can now fine-tune how Tines talks to customer-provisioned models. Head to Settings → AI settings → Providers, then open model actions → Model settings for OpenAI (including OpenAI-compatible endpoints), Anthropic, or AWS Bedrock.

From there, you can:

• Control temperature. Turn it off for models that reject a temperature value, like GPT-5.
• Set thinking mode. Choose Off, Budget, or Adaptive for Claude models on Anthropic and Bedrock. Models that always think only offer Adaptive.
• Choose reasoning efforts. Tick the levels a model accepts — None, Low, Medium, High, or Extra high. The effort picker in Workbench, story copilot, case copilot, and the apps builder will only show those levels.
• Test your changes. Check unsaved settings against the real model, covering plain responses, tool calling, and story copilot. If something fails, you'll see the provider's actual error.

Yannick Gloster
Harvey Gleeson

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