We’ve piloted our professional services program for nearly 12 months and are delighted to introduce it to the world. While Tines is a highly intuitive product and most customers realize value extremely quickly, there are times when extra support is useful. Our professional services are aimed at supporting you in your business goals and getting the most value from Tines.
When speaking about the value in companies building a professional services offering, Zac Bookman, OpenGov CEO and co-founder, put it perfectly:
Software does not walk in and turn itself on, and the customer does not wake up the next day and know how to use it."
Zac Bookman, OpenGov CEO and co-founder.
Okay, so some customers do wake up the next day and know how to use Tines! Tines, with its user-friendly interface and comprehensive set of seven actions, provides a frictionless automation experience. However, customer needs and internal resources vary, which is where our services come into play.
Whether it's migrating from an existing platform to Tines, onboarding new users and teams, or achieving immediate goals and OKRs, our services are designed to enhance your automation journey.
Our services include:
Story building: meet your workflow timelines faster
Advisory: optimize your workflows to best practice
Consultation: build a realistic automation roadmap
Training: bring your team on board quickly and effectively
Recently, we had the privilege of onboarding a customer who possessed a capable team of builders. However, they also faced the challenge of aggressive in-quarter OKRs. To tackle these, they opted into our professional services to run in parallel with their own story building. As a result, they successfully doubled the number of automations within the same timeframe. Their Head of Security Operations said, “The fact that we had a consistent team for 12 weeks who were so responsive throughout allowed us to deliver results, bring in new people and have them deliver results [to the rest of the company] before the onboarding even ended."
When it comes to migration, leveraging our services provides a remarkable advantage in terms of speed and efficiency. Let's take a look at some notable examples:
MARS, a Fortune 500 consumer products customer: Our services engagement with Mars stands as a testament to our expertise in migration. We accomplished a full migration from their previous Splunk SOAR (formerly, Phantom) setup, achieving complete parity while reducing automation complexity. What previously required 200 playbooks and 24 months in Phantom was accomplished with 70 workflows and only six months in Tines. Read the case study.
Software customer: With our assistance, a software customer achieved a fully successful migration of 26 workflows from a legacy vendor. Our services played a crucial role in streamlining the transition and ensuring a smooth and hassle-free experience.
FinTech customer: In another instance, we supported a FinTech customer as they migrated from Palo Alto XSOAR. While actively building their automation capabilities within Tines, they had the added benefit of our services. By the end of the onboarding process, they had three power users proficient in utilizing Tines to its full potential.
Our professional services business model is credits-based. We understand that business objectives evolve and it can be challenging to fully scope everything you need in advance. That’s the logic behind our credits-based model. It helps you manage costs effectively while eliminating the hassle of allocating additional funds later on.
By purchasing services credits, you gain the freedom and flexibility to leverage our services as and when you need them throughout your contract period.
Speak with any member of our team to learn more about our services. We look forward to helping you automate your manual workflows and making you successful in Tines.