Append

Description

Append to the case note content.

Request

HTTP Method: POST

Parameter Description
content The additional content of the case note.
author_email Optional The email address of the author of the note.
Path Parameter Description
case_id The ID of the case.
note_id The ID of the note.

Sample request

curl -X POST \
  https://<<META.tenant.domain>>/api/v2/cases/<<case_id>>/notes/<<note_id>>/content \
  -H 'content-type: application/json' \
  -H 'Authorization: Bearer <<CREDENTIAL.tines_api_key>>' \
  -d '{"content": "...This is additional content to append to the existing content."}'

Response

A successful request will return a JSON object describing the updated case note.

Field description

Parameter Description
case_id The ID of the case.
id The ID of the note record attached to the case.
title The title of the note.
content The content of the note.
color The color of the note - options: white, gold, magenta, green, blue, red, mint, indigo.
sensitive Whether the note should be excluded from exports.
author Details of the author of the note.
created_at ISO 8601 Timestamp representing creation date and time.
updated_at ISO 8601 Timestamp representing last updated date and time.
Author parameter Description
user_id The user ID.
first_name The user's first name.
last_name The user's last name.
email The user's email address.
avatar_url The user's avatar url.
is_service_account Whether this user is a service account (true/false).

Sample response

{
  "case_id": 42,
  "id": 7508,
  "title": "Note title",
  "content": "This is a note....This is additional content to append to the existing content.",
  "color": "white",
  "sensitive": false,
  "created_at": "2025-01-07T11:42:58Z",
  "updated_at": "2025-01-08T06:21:39Z",
  "author": {
    "user_id": "1",
    "first_name": "Jane",
    "last_name": "Doe",
    "email": "jane@tines.io",
    "avatar_url": "example.com/avatar",
    "is_service_account": false
  }
}
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