Automatically route tickets to the right specialists based on categorization and priority.
Orchestrate intelligent ticket assignment across IT and security teams:
Automatic categorization and priority assessment
Route to qualified personnel based on skills and availability
Prevent bottlenecks and ticket bouncing
Improve first-contact resolution rates
Load balancing across team members
Escalation paths for complex issues
Integration with ITSM and ticketing systems
Outcome with intelligent workflows: Faster resolution times and improved resource efficiency through orchestrated routing that matches tickets to qualified personnel and prevents assignment delays.
Workflow examples
Monitor connectivity issues in Netskope and remediate with an AI chatbotTools: Netskope, Slack, Tines
Triage threat intelligence with AI and create Jira tickets from SlackTools: Google Drive, Google Sheets, Jira Service Management, SentinelOne, Slack, Wiz
Manage incident lifecycle in Google Chat with Jira Service Management (O.R.B.I.T.)Tools: Confluence, Google Calendar, Jira Service Management
Message into Slack based on Jira queriesTools: Jira Software, Slack
