Provide 24/7 IT support with AI-powered chatbots for common technical issues.
Automate user support and reduce ticket volume with intelligent chatbots:
24/7 availability for common technical issues
Simultaneous handling of multiple inquiries
Consistent responses from knowledge bases
Automated ticket creation and escalation
Data collection on recurring issues
Free up specialists for complex problems
Outcome with intelligent workflows: Improved support efficiency, reduced ticket volume, and better resource allocation while identifying system improvement opportunities.
Workflow examples
Audit Tines tenant health with an AI agent chatbotTools: Tines
Manage incident lifecycle in Google Chat with Jira Service Management (O.R.B.I.T.)Tools: Confluence, Google Calendar, Jira Service Management
Search Google Sheets information via SlackTools: Google Sheets, Slack
Create Jira issues via SlackTools: Jira Software, Slack
