Tines

Case templates now link to storyboard actions, automatically updating all connected actions when the template changes.

More "Cases" updates

Track cases with change control in the storyboard
Change control, CasesJuly 20, 2026
Formula support for case details
Cases, StoryboardJuly 20, 2026
Visually create cases in the storyboard
Cases, StoryboardJuly 20, 2026
Create cases from a template via the API
Cases, APIJuly 15, 2026

Other recent updates

Apps analytics in chat
AppsJuly 23, 2026
User level access control for Apps
AppsJuly 22, 2026
Plan mode for Apps
AppsJuly 22, 2026
Manage SMTP settings dynamically
Self-hosted, API, Credentials and resourcesJuly 21, 2026

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Linked case templates

More "Cases" updates

Track cases with change control in the storyboard

Formula support for case details

Visually create cases in the storyboard

Create cases from a template via the API

Other recent updates

Apps analytics in chat

User level access control for Apps

Plan mode for Apps

Manage SMTP settings dynamically

Built by you,
powered by Tines

Platform

Solutions

Resources

Company

Connect

RSS

By product

Professional services

Partners

Tines Blog →

Workflow capability matrix

Case studies

Library

University

Tines Explained ↗

Customer center

Careers

About

Tines Store ↗

More "Cases" updates

Track cases with change control in the storyboard

Formula support for case details

Visually create cases in the storyboard

Create cases from a template via the API

Other recent updates

Apps analytics in chat

User level access control for Apps

Plan mode for Apps

Manage SMTP settings dynamically

Built by you,powered by Tines

Tines Explained ^↗

Tines Store ^↗

Built by you,
powered by Tines