Improvements to cases, records, dashboards experience

Cases
Ryan Idowu
Joan McCarthy
Eoghan O'Mahony
Eoghan Reid
David Tobin
Nick Winninger
Julia Grabos

We've made a number of improvements to increase the usability of cases, records, and dashboards:

  • Each "card" in the case board view has additional options, such as "assign to me" and "load in workbench"

  • Case fields with validation have an option to "reset" back to an empty state

  • Edit your most recently created comment using Cmd + ↑ on Mac,  Ctrl + ↑ on Windows when viewing the comment panel

  • All cases status types can be deleted

  • An approximate count of records is listed next to each record type

  • Record types can be sorted by the approximate record count

  • You can duplicate elements within a dashboard

Ryan Idowu
Joan McCarthy
Eoghan O'Mahony
Eoghan Reid
David Tobin
Nick Winninger
Julia Grabos

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