What’s new
Real product velocity. See what we’ve shipped—this week, and every week.
1023 updates
Switching teams from the command bar
General UI
Show presence for multiple active users
Storyboard
Custom case SLA time frames
Cases
API support for IP access control rules
API
Case comments searching
Cases
Support regex and custom response for webhook actions with rules
Actions
Cases: table of contents
Cases
Resource locking
Credentials and resources
Case groups
CasesGranular Cases permissions
Cases
Webhook Rules to pre-filter events based on request body or headers
Actions
Restrict access to pages with SSO groups
PagesSupport for logos in page collection headers
Pages
Defined send to story parameters
Actions
New event panel buttons
Actions
New navigation experience
General UI
Image support in AI actions
AI in Tines
Enhanced JIT (just-in-time) login syncing
Admin
New user session expiry UI
AdminGet the raw message in the Receive Email action
Actions
August 202414 updates
July 202411 updates
June 20248 updates