Freshservice × Tines
Integrating Tines and Freshservice accelerates incident response and streamlines service management by automating workflows and orchestrating seamless communication between your ITSM tools and security operations.
Pre-built templates
With Tines Stories, you can easily take any action that has a defined API. We’ve already pre-built some of the most popular ones for you, so you can build quickly.
Add catalog item to existing service request
Add requester to requester group/contact group
Asset assignment history
Cancel an approval
Cancel approval group in a service request
Convert to requester
Create a child service request
Create a child ticket
Create a component
Create a requester group/contact group
Create a service request
Create a source
Create a task
Create a time entry
Create an asset
Create approval groups for a service request
Create relationships in bulk
Create Service Catalog item
Deactivate an agent
Delete a requester group/contact group
Build your own connections
With Tines Stories, you can easily take any action that has a defined API using an HTTP request. To build even more quickly, copy a cURL command and paste it into the storyboard.
cURL request
curl -v \
-X GET \
--location \
"https://api.nasa.gov/neo/rest/v1/neo/browse?api_key=DEMO_KEY" \
-H 'Content-Type: application/json'Paste in your story
Connect quickly
It takes minutes, not months, to connect to tools in Tines Stories.
More Freshworks products
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