Request and evaluate new software for onboarding using AI agents

Watch how Tines uses AI agents to automate the entire software request and evaluation process — from employee form submission to a fully structured Jira ticket, with instant Slack notifications along the way.

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What You'll See:

• Capture a software request through a Tines Page form completed by an employee
• Evaluate the request automatically using an AI agent that searches Confluence for prior approvals and Jira for duplicate or active requests
• Route the request based on the AI agent's decision — either proceed with research or notify the requester
• Research the requested software using an AI agent that performs web queries to gather security certifications, infrastructure details, SSO support, and compliance information
• Create a structured Jira issue consolidating the form data, evaluation findings, and research results — complete with priority, labels, and next steps for the InfoSec team
• Notify the requester via Slack direct message if their software has already been approved, denied, or has an existing open request

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Perfect For:

• InfoSec teams reviewing a high volume of software requests that require consistent security vetting before approval
• IT operations teams managing software procurement and needing a repeatable, auditable approval process
• IT managers who want employees to receive instant, automated feedback on software requests without manual triage
• Compliance teams that need structured documentation of vendor security posture before onboarding new tools

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Requirements:

Integrations:

• Jira Software — for searching existing requests and creating new issues
• Confluence — for accessing and querying an approved software list page
• Slack — for sending direct message notifications to requesters
• Tavily — for AI-powered web research on requested software
• GitHub (optional) — for fetching repository details if a software repo is identified during research

Credentials needed:

• Jira Software API token + username
• Confluence API token + username
• Slack Bot token
• Tavily API key
• GitHub personal access token (optional)

Prerequisites:

• A Confluence page containing your approved/denied software list, with its page ID stored as a Tines Resource
• A Jira project set up to receive software request issues
• Slack bot configured with users:read.email and chat:write scopes