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Linked case templates

Cases |December 4th, 2024

Case templates now link to storyboard actions, automatically updating all connected actions when the template changes.

Eoghan Reid
David Tobin

More ‘Cases’ updates

Option to always open cases in a new tab

Cases |August 25, 2025

Case list columns included in saved view

Cases |August 20, 2025

Update to case notification settings

Cases |August 13, 2025

Embedded pages for cases

Cases |August 12, 2025

Other recent updates

Auto generate formulas

Formulas |August 29, 2025

Idle timeout support in chat mode

AI Agents |August 29, 2025

AI Agent action monitoring

AI Agents |August 29, 2025

Median aggregation function for dashboards

Records and dashboards |August 28, 2025

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