There are multiple ways to comment on a case in Tines. We've looked over how to do so manually via the UI, so let's dig into how we can comment on a case autonomously via a story:
Via HTTP Request action: The classic HTTP Request action can be configured to comment on a case by following the API endpoint schema: Comment on a case.
Via storyboard templates: A more user-friendly option, this templated HTTP Request action can be found via Templates → Tines → "Comment on a case."
In this exercise, let's take a look at how to comment on a case via the template option.