Introduction
You've learned about cases, navigation, management, records, and dashboards. Now it's time to bring it all together. In this hands-on lab module, you'll build stories that create cases, update them, add comments, configure closure requirements, and handle notifications.
By the end of this module, you'll have practical experience automating case workflows, turning what you've learned into real automation skills.
Learning objectives
By the end of this module, you'll be able to:
Create and update cases programmatically using stories and case tools.
Add comments to cases and configure closure requirements via stories.
Build stories that handle case notifications to keep teams informed automatically.