Incidents and alerts
Reduce alert fatigue and better manage incident response
Collect, enrich, prioritize, and respond to incidents in a more efficient and effective way. From customer escalations to security events or data breaches, we've got you covered.
Featured stories
Alert users of JupiterOne issues associated to their account
Send users all alerts and problems associated with their account. This can be triggered by a Slack command or a scheduled message to highlight info to users.
Tools: JupiterOne, Slack
Escalate alerts which users have not responded to
Check with a user to see if they recognize an alert. If no response is received within 5 minutes, escalate the issue. If the user responds within 5 minutes, no escalation is required.
Create & manage incident communications with Slack and Jira
This Story allows teams to create and manage incident communication directly through Slack. It can create Slack channels for communications, and sync conversation backups to a Jira ticket for long-term preservation.
Created by
Rosie Halpin
How it works
Instantly import stories to your tenant where you can adapt them to meet your unique business requirements.
Learners welcome
Step through beginner to advanced topics as you explore our tailored courses on Tines University.
Latest stories
Mitigate alert fatigue
with these best practices
How Snowflake saves 10 hours daily
Snowflake's incident response team reduced manual alert correlation by 91.4%, saving ~10 hours daily in manual tasks, and built a internal case management system powered by Tines and Snowflake..
Learn more about how Snowflake uses Tines.
Get inspired
with your tech stack
Find more stories
Incidents and alerts come from all directions, check out these similar use cases.
Submit your story
We’d love to hear your ideas or see what you’ve created.
