Surface open Jira SLA breaches for fast action
Build a scheduled workflow that queries Jira (JQL) for issues that have breached or are about to breach SLA. For each, gather summary, priority, assignee, age, and SLA field details. Compile a digest and deliver it to the responsible team (Slack/email) or annotate the tickets. Paginate results, handle projects with different SLA configs, and retry query failures. Output the list of breaching tickets with context.
What this prompt builds
Find Jira tickets that have breached SLA and surface them with the context needed to act fast.
The problem
SLA breaches hide inside Jira until a customer or manager escalates, the classic 'watermelon' status that looks green on the surface but is red underneath. Teams react late and lose trust.
Solution and impact
This workflow searches Jira for SLA-breaching tickets and compiles the key details so owners can prioritize immediately. Breaches are caught and acted on before they become escalations.