CISA vulnerability monitoring and ServiceNow ticket automation

Starting promptUse this prompt as a starting point to build your workflow.

Build an end-to-end vulnerability monitoring and response pipeline for a security team. The goal: automatically watch for newly exploited/reported vulnerabilities, enrich and triage each CVE with AI, open a tracking incident with a consistent SOP, and let operators review everything and trigger approval-gated remediation from a dashboard. Triggers (three ingestion sources, all feeding one shared enrichment path): A daily scheduled step that monitors the CISA Known Exploited Vulnerabilities (KEV) catalog and diffs the feed to detect newly added CVEs. An inbound webhook that receives forwarded vulnerability report emails (weekly/monthly digests) and extracts the CVEs from them. A daily scheduled step that polls a mailbox folder for vulnerability report emails — use Microsoft 365 / Microsoft Graph, or your team's email/mailbox provider. Have it degrade gracefully (simulation/stub) until the mail connector is wired up. Each source should normalize its findings into a common shape (a source label plus a list of CVE IDs) so the rest of the pipeline is source-agnostic. Core flow: An enrichment and triage step that, for each CVE, pulls severity data from the NVD (CVSS) and calls an LLM — use Anthropic Claude, or your preferred model provider — to produce a plain-language summary, a recommendation, an "auto-remediable" flag, a derived priority, and a consistently formatted remediation SOP. A step that opens/updates a tracking incident — use ServiceNow, or your team's ticketing/ITSM tool — deduping so each CVE gets one ticket, and flagging auto-remediable CVEs for approval. Let it run in simulation mode until the ticketing connector is connected. A remediation endpoint that executes (or, until a real automation target is wired in, simulates and logs) the fix once approved. State and UI: Persist all CVEs, their enrichment, ticket links, and remediation status in shared persistent storage (e.g. a SQLite volume) so state survives across runs and sources. Expose a data endpoint that serves this state, and build an operator dashboard (a web page) where the team can review triaged CVEs, see incidents, and trigger remediation for approved items. Keep routes private/authenticated by default; the report-email webhook can use an unguessable external ID. Make sure the whole pipeline and dashboard work end to end even before ServiceNow and the mailbox provider are connected, by stubbing those integrations. Tools used: CISA KEV catalog, NVD (NIST) CVE/CVSS API, Anthropic Claude, ServiceNow, Microsoft 365 / Microsoft Graph, SQLite

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What this prompt builds

This workflow monitors CISA's Known Exploited Vulnerabilities catalog and other sources for new CVEs, enriches each vulnerability with AI-generated severity assessments and remediation guidance, and automatically creates or updates ServiceNow tickets with the information security teams need to patch affected systems. An operator dashboard provides review and approval-gated remediation capabilities.

The problem

Security teams manually tracking CISA Known Exploited Vulnerabilities waste hours copying CVE data into tickets, researching severity and remediation steps, and ensuring nothing slips through the cracks across multiple alert sources. This workflow automatically ingests vulnerabilities from CISA's KEV catalog, email digests, and webhooks, enriches each CVE with AI-generated summaries and prioritization from NVD severity data, and creates deduplicated ServiceNow tickets pre-filled with remediation SOPs and correct priority levels. An operator dashboard surfaces triaged vulnerabilities for review and lets teams trigger approval-gated fixes without leaving the interface.

Solution and impact

Security operators save hours per week by eliminating manual CVE research, ticket creation, and status tracking across disparate vulnerability sources. The workflow ensures no exploited vulnerability is missed, maintains consistent incident quality with AI-generated SOPs, and accelerates time-to-remediation by surfacing auto-remediable CVEs for one-click approval. Teams gain a single-pane-of-glass view of their vulnerability posture with full audit trails from detection through resolution.