Call intelligence world map from Gong transcripts
Build a workflow that shows sales and CS teams what prospects and customers are talking about, broken down by country — a live world map of themes discussed on recent sales calls, designed to live on an office screen so people can compare what's hot in different regions at a glance. Trigger the data pipeline on an hourly cron plus an on-demand refresh route. It should: Pull recently completed external calls and their transcripts from your call-recording/conversation-intelligence tool (I used Gong — or whatever your team uses), skipping calls already processed and forwarding only new transcripts. Use an AI model (I used Anthropic's Claude — or your preferred LLM) to extract normalized discussion themes from each transcript and infer the customer's country. Append one record per call to a persistent named volume. Expose a data endpoint that aggregates the last rolling 24 hours of records per country and returns per-country call counts and top themes. Render a webpage dashboard: a world map with countries shaded by call volume, top themes labelled per country, and a click-through detail panel. The page should fetch its data client-side so it never blocks on the pipeline. Gate the webpage, data API, and refresh routes to authenticated tenant members. Keep everything read-only against external systems — the only write is appending records to the volume. When the volume is empty, have the data endpoint serve a built-in dummy per-country dataset so the map renders before any live data exists, with real records automatically taking over once present. Tools used: Gong, Anthropic Claude
What this prompt builds
This workflow aggregates call transcripts from Gong, uses Claude to extract discussion themes and infer customer location, then displays real-time insights on a world map dashboard. Teams can compare what prospects and customers are talking about across regions in a rolling 24-hour view. It runs on an hourly cron with on-demand refresh and includes authentication for tenant members.
The problem
Sales and customer experience teams need to spot emerging trends and understand what prospects and customers care about most, but call intelligence scattered across regions makes it hard to compare themes or predict shifts in demand. This workflow pulls completed external calls from Gong, extracts normalized discussion themes and customer country using Claude, and aggregates the data into a live world map dashboard. Teams see top themes per country from the last 24 hours at a glance on office screens, making it easy to compare what's hot in Australia versus Canada and catch regional signals early.
Solution and impact
The workflow delivers a real-time, visual pulse of customer and prospect priorities broken down by geography, surfacing regional trends that might otherwise stay hidden in individual call records. By running hourly and rendering insights on a shared office screen, it keeps distributed sales and CX teams aligned on what matters most to customers right now. Teams save hours of manual transcript review and gain the ability to act faster on emerging themes, whether that's a product question spiking in one region or a competitor mention spreading across markets.