Automated phishing email triage and response

Starting promptUse this prompt as a starting point to build your workflow.

Build a phishing-triage remediation workflow for a SOC. Its job is to take a security case (e.g. a reported phishing email with indicators like domains and file hashes) and give analysts one-click remediation buttons directly on the case, then log every action back to the case for a clean audit trail. Trigger it via HTTP routes. Each remediation button on the case points at its own authenticated route step that performs one action when clicked. Assume cases are stored/enriched upstream and persisted so each remediation step can look up the case record (indicator values plus the case ID) by a reference passed in the URL. At a high level, build these pieces: A remediation step that blocks a malicious domain by adding it to a DNS filtering denylist — use NextDNS, or your team's DNS/network filtering tool. A remediation step that blocks a malicious file hash by adding it as a "prevent" IOC in your EDR — use CrowdStrike, or your team's endpoint protection platform. After each action succeeds, write a note back onto the case record summarizing what was done (via your case management platform's API — this workflow uses the Tines Cases API), and remove the corresponding action button so it can't be clicked twice. Return a simple branded HTML confirmation page to the analyst who clicked, showing success or the failure status. Keep the actions modular so more remediation buttons can be added the same way (e.g. suspend a user in your IdP, contain a host in your EDR, open a follow-up ticket, or alert a SOC channel — swap in whatever tools your team uses). Tools used: NextDNS, CrowdStrike, Tines Cases API

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What this prompt builds

This workflow aids security analysts by automating the triage and response process for reported phishing emails. It leverages tools like NextDNS and CrowdStrike to integrate remediation actions directly into security cases, facilitating efficient investigation and response. Tines manages the email case details, providing a streamlined process with audit trails for security operations.

The problem

Security analysts face the daunting task of efficiently triaging and responding to reported phishing emails to protect their organizations against threats. This workflow automates the analysis of submitted emails, creating cases with one-click remediation actions in Tines. It helps streamline investigation and remediation efforts by embedding comprehensive case management and logging actions for audit trails, making the process more efficient and manageable.

Solution and impact

The workflow automatically analyzes and categorizes phishing emails, creating cases with embedded remediation actions that analysts can execute with a single click. This automation significantly reduces the time and effort involved in email triage, while ensuring that all actions are logged for accountability. As a result, it empowers security analysts to respond swiftly and effectively to potential threats, enhancing the organization's overall security posture.