Modern Canadian MSSP drives next-gen MDR with and Tines

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Written by Aoife AndersonTines

Today's Managed Security Service Providers (MSSPs) are trying to grow their business quickly, improving margins and onboarding customers with high-quality tool sets that scale with the company. This means reducing cost, improving onboarding time, and building the next generation of Managed Detection and Response (MDR) to deal with threats that are increasing in volume and sophistication. Using cloud-native services is essential to handle fluctuating requirements of today's modern MSSP customers, who are adopting more cloud services than ever before. 

In this blog post, we look at how one Canadian MSSP, with operations across Canada and the United States, is using Tines and Cloud SIEM to streamline its technology systems and keep its broad base of clients' systems secure and compliant 24/7.

Case study 

To effectively manage its clients' environments, the Canadian MSSP needs full visibility into what's happening across all of its client networks. provides that visibility by giving the MSSP real-time access to data from its clients' environments via a centralized platform. This allows the MSSP to quickly identify issues and implement solutions before problems escalate. provides other critical capabilities for this MSSP, including integrating and correlating diverse sets of data, flexibility, multi-tenancy, and allocating quota and usage across customers with the click of a button or an API call.

To run an efficient and secure business, MSSPs must also leverage automation. The need for robust, flexible, and accessible automation is why security teams are moving away from bundled SOAR platforms in favor of laser-focused, best-in-breed solutions. The Canadian MSSP uses Tines’ no-code automation to handle many time-consuming tasks automatically, including log collection, event correlation, ticketing, and reporting. This enables the MSSP to focus on its primary mission of securing customers' cloud infrastructure while ensuring they comply with data security regulations.

With Tines and's API-driven products, the MSSP quickly deployed Tines’ no-code automation to connect with its broader tech stack, including Cloud SIEM, without engaging developers or writing code. With this increased visibility, control, and bandwidth, the MSSP can go deeper when necessary and respond to threats faster and at scale.

Sample use cases 

Within most SOC teams, collaboration is key to effective incident response. With Tines, this MSSP can automatically centrally collect alerts, infuse them with rich context and take various next steps depending on the severity. They can also loop in key stakeholders for decision-making and open and update tickets automatically, saving them critical time and resources. Automation is vital for MSSPs to operate efficiently at scale in today's threat landscape.

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Similarly, when the MSSP identifies an active incident, Tines can collect relevant logs automatically. For example, if an incident is identified with a specific Internet Protocol (IP), Tines can query and collect all relevant information, including that IP Address. Another use case could include identifying relevant data when multiple failed logins generate an alert that Tines receives from Cloud SIEM.


The Canadian MSSP we've been looking at is just one example of how Tines and can help MSSPs and other organizations streamline their technology systems and keep their clients' systems secure and compliant around the clock. If you're responsible for managing an organization's security posture, consider using Tines and to help you automate critical tasks and gain better visibility into your client networks.

Interested in learning more about how Tines helps MSSPs streamline their customers' operations? Visit this blog.

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