Let's review
You've now explored:
How to navigate the Cases interface, including the list view and individual case view.
How to configure case settings, custom fields, and notifications to match your team's workflow.
How to use views, filters, and sorting to prioritize and manage cases efficiently.
Mastering the Cases interface ensures your team can track, collaborate on, and resolve work that requires human attention without losing visibility or context.
Next up
We’ll explore the Cases management module, where you’ll discover administrative features to help your team stay organized and efficient.