Toast’s Rebecca Blair: Lessons from building a security operations team from scratch

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Written by Thomas KinsellaCo-founder & COO, Tines

On this episode of the Future of Security Operations podcast, Thomas speaks with Rebecca Blair, Security Operations Center Manager at Toast, an all-in-one point-of-sale and restaurant management platform for food service and hospitality businesses. After working in various cybersecurity roles over the past decade, Rebecca joined Toast in 2021 as the first employee of its security operations center. Here, Rebecca shares lessons learned as she scaled the team along with her insights on what’s in store for the future of security operations. 

Topics discussed in this episode:

  • The state of security operations today.

  • How to prioritize what needs to be done first when you are building a security operations team from scratch. 

  • How to measure the efficacy of your alerts to determine what’s worth keeping and what you should get rid of.

  • How Toast reduces the amount of manual time spent on tasks and how they keep their team happy and excited about the work they do.

  • How to develop and source cybersecurity talent.

  • How working towards an MBA has changed how she approaches security. 

  • Why Rebecca loves dashboards and why they are critical to her work. 

  • How Toast prioritizes mental health for their entire team. 

  • Tips for how to run an excellent purple team. 

  • What security operations teams will look like in the future. 

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