We've added a new version of the Cases API, this version includes performance improvements, naming updates to align with cases in product and additional endpoints in allow more granular actions on a case. Cases v1 endpoints all have an updated version in v2 alongside the following additional endpoints:

• Managing case actions (formerly known as case buttons) - adding, updating, listing, deleting & batch updating

• Retrieve case timeline activity (and filter by activity type)

• Retrieve the list of case comments or an individual comment

• Retrieve the list of case file attachments or an individual attachment

• Retrieve the file contents of a case file attachment

• Batch creation endpoints for linked cases & case subscribers

Check out the updated case templates to get started.

Alongside the API version we've added a new case webhook notification version to align with the API - check out these docs on how to upgrade an existing case webhook.