Attach files to messages

Workbench can process files you attach to messages, making it easy to analyze documents, extract data, or work with images.

Supported file types 

Workbench supports the following file types when using the default Tines AI provider (Anthropic via AWS Bedrock):

• Images: PNG, JPEG, GIF, WEBP

• Documents: PDF, DOC, DOCX, MD, TXT

• Data files: CSV, XLS, XLSX

Attachment limits 

You can attach up to three files per message, with each file limited to 4.5MB.

How Workbench uses attached files 

When you attach a file, Workbench can read and analyze it, extract specific information from structured files, answer questions about the contents, or process and transform the data. Some examples:

• Attach a CSV of service requests and ask Workbench to identify trends.

• Upload a screenshot of an error message and ask for troubleshooting help.

• Share a PDF report and ask for a summary of key findings.

• Attach a log file and ask Workbench to identify anomalies.

✋ Try this: Attach a file and ask Workbench to analyze it